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“Awesome stay!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Cortland

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
Ellenville, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome stay!”
5 of 5 bubbles Reviewed 26 February 2012

We took the family to Cortland for a softball clinic for our daughters. Instead of driving up early in the morning we decided to find a place to stay over. I chose Country Inns & Suites based on the reviews on Tripadvisor. The location was central to the college and major roads. The reviews I read before hand didn't do the hotel justice! The staff was extremely friendly, the entire hotel was clean and provided lots of extras. Jo-Jo was at the front desk when we arrived and worked most of the night of our stay. There was a pee wee hockey team taking up most of the hotel and the kids and their families were everywhere! She kept the pool and workout room towels clean and full, provided dessert for everyone and was friendly all the while. There were free books to read, board games to play or movies to watch (with popcorn.) There is coffee, tea, cocoa and cookies available in the lobby all the time. We enjoyed the complimentary breakfast - eggs, bacon, make your own waffles and more! Even though the hotel was very busy, it was kept clean and the staff was friendly. I would highly recommend this hotel.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mamabug17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, 29 February 2012
Thank you so much for taking your time and sharing your experience this past weekend with our future travelers, more so I appreciate you mentioning JoJo and her wonderful efforts to make your stay such a success. She is a gem and your kind words mean so much to her.

Your recommendation for future guests combined with all the detail of your stay experience was a very nice touch and on behalf of my entire team I thank you!

Warm Regards,
Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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710 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
NY
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

Came out to load the car before breakfast and wondered why my rear windows had frosted over but my front windows and windshield had not. Then I realized somebody had scrapped them clear of the snow and ice. Then I realized somebody had cleared the windshields of all 20-30 cars in the parking lot. What a great service. Complimentary breakfast was very nice. No stryofoam, no plastic. Real plates, bowls and silver (metal) ware. Have stayed here several times and am never disappointed. Clean, comfortable, well-equipped rooms.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allab0utthej0urney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, 29 February 2012
I am so happy you were able to enjoy some of the little "extras" we provide at the Country Inn Cortland...it is always our pleasure to WOW any and all guests with this extras and believe me I know how everyone dreads going out and scraping the windshields in the morning!

As always, it is our pleasure to host your stay and I look forward to welcoming you back in Cortland soon!

Warm Regards,
Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 January 2012

Stayed here for the senior Empire Games for many years and it is the only place we will stay. Clean, close to the games, the staff is wonderful. LOVE the cookies. I love the rocking chairs outside, we always use them, it's like home.

Thank You Kathy

  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, 27 January 2012
Dear Kathy,

Thank you so much for your kind words. We LOVE hosting the Empire Senior Games and when we found out we might loose the entire event last year due to budget cuts we did everything we could to help Cortland County keep them in Cortland.
We are looking forward to another year hosting you and your friends. Please let us know if there is anything we can do to make the stay more comfortable or enjoyable.
See you on the porch in June!

Warm Regards,
Teri Tarhsus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amityville, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 January 2012

great staff very nice and helpful with a cheery attitude they cant do enough and are very informative. the breakfast was unbelievable and the evening food and snacks yummy . i was very impressed

Room Tip: the room with the wet bar and jacuzzi was fablous
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank spoonerpurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, 23 January 2012
It is our pleasure to host your stay while in Cortland and we appreciate your time and comments for all to read. We look forward to welcoming you and your family again when in the area.

Warm Regards,
Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 January 2012

I travel literally all over the country and have been in hundreds of hotels. This by far is one of, if not the nicest i have ever been in expecialy for the money. The service is that of a 5 star hotel with the price of a 2.5 star. Extremely clean, well maintained and very freindly and helpful staff. I highly recommend this hotel.

  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tumble M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this review, 23 January 2012
WOW! Thank you so much for your kind words. Our team works very hard to make a great lasting impression and a WOW experience for every guest, your words show us we do our jobs well. Thank you so much for taking the time to share with other travelers and thank you for choosing to stay with us while in the Cortland/Ithaca Area!

Warm Regards,
Teri Tarshus
General Manager
607-753-8300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Cortland

Property: Country Inn & Suites By Carlson, Cortland
Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Region: United States > New York > Finger Lakes > Cortland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price range (per night): ₹ 6,435 - ₹ 12,133
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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