Tom, the manager, welcomed us during our Hall of Fame visit. He was assessable during our entire three days there. The restaurant downstairs was very convenient, reasonabely priced and it had great food choices. The food service, especially from Rene, was exemplary. The room costs were VERY FAIR and we were only 1/2 block from the HOF and a block from the lake. It's a cool old hotel with character/characters. However, if you want sterile, look for the Holiday Inn.
We'd definitely go back if we are lucky enough to be in Cooperstown, NY, again.