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“last resort” 2 of 5 bubbles
Review of Quality Inn & Conference Center

Quality Inn & Conference Center
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Quality Inn & Conference Center
Ranked #8 of 10 Hotels in Catskill
Uxbridge, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“last resort”
2 of 5 bubbles Reviewed 25 September 2011

We stayed here because numerous other hotels south of here were sold out and we were SO tired that any bed would have been welcome. The lobby and other public areas were very run-down and dirty, so we were apprehensive about what our room would be like. While it was stuffy and spartan it did appear to be clean. I left the window open all night to get some fresh air. The bed was surprisingly comfortable and the shower worked well, so everything else was gravy.

We went into the "restaurant" to try and get something to eat (it was also very run down and dirty) and wound up sitting at the bar so that we could get service. It quickly became obvious that the girl behind the bar had no experience in that capacity, and seemed to have been pressed into service at the last minute. We actually felt bad for her, as she was trying to do a job she was untrained for. The menu selections were extremely limited but the food was acceptable. I had to leave after one or two bites because the stuffy, smelly atmosphere brought on a migraine headache. My husband stayed to finish his meal and overtipped the bartender out of pity.

To call this place "Quality" anything is a crime, and the chain that owns it should be ashamed.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Blueschick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 reviews from our community

Traveller rating
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    38
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    1.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
warwick ny
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 4 September 2011

The place needs maintenance; rooms are barely clean. It is way overpriced; no breakfast. I would never book it again. Staff was OK.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank justthefaxmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Catskill hotels

Saratoga Springs, NY
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 14 August 2011

We stayed here because it was the only place that was close to Windham Mountain that was available for a group of 10 of us. We competed in the Warrior Dash and needed a place to stay that night. It is about 30 minutes from the mountain, so it wasn't very close, but it was the closest place that had availability. We were able to get 4 rooms and paid a rate of $139 for a room w/two full beds. This hotel was not a hotel that should have been $139....it is more of a $60-$80 a night type of hotel (and that is being generous). The hotel is old and basic. We checked in and they were able to put us all on the same floor, which was nice because the hotel was sold out. The room we stayed in was on the second floor and there is no elevator. There is also no security, so anyone can enter the hotel from outside. The stairway had a wall that had a big hole in it. The stairway and hallway was not clean either...the rugs were worn and stained. Our room was your standard, 2 double beds, nightstand, bathroom, tv armoire, etc (very basic). The room had a very strange smell and the window was open...smelled a bit like baby aspirin or like it had been shut up for months. The beds were small for two people and not very comfortable. TV was your standard TV...nothing special...nothing wrong with it. The bathroom was fine....overall, it seemed clean, but needed some updates. The room itself probably needed new carpets. My friends' room had no handle on the toilet, so they complained to the front desk and they fixed it right away, so that's a positive.

The hotel advertised a restaurant and bar, but when we went down to eat, they said the restaurant was closed (on a Saturday???) and would be open only for karaoke and drinks at 8 pm...but no kids were allowed since it was a bar. We ordered a pizza instead from a local restaurant and had it delivered. There were no other restaurants that were close enough to walk to. The front desk staff were not very helpful, as one had told us that the restaurant would open at 8 when another staff member said that it was only karaoke. They did offer us some menus for the pizza place.

There was a pool that looked nice but we didn't use it. My niece and nephew did and seemed to enjoy it.

When we went to check out, we found out that my brother in law's room was $10 cheaper than ours. We had the same exact style room on the same floor, so my husband complained and was told that the manager wasn't there at the moment and that he would have to resolve the issue...the clerk at the front desk was unable to resolve it satisfactorily. We are waiting to see if this gets resolved after the fact.

Overall, if I am paying $139 a night, I expect a bit more than what was offered. It was not worth the price, but it was our only option at the time. I will be booking our hotel for next year's warrior dash much sooner than I did this year.

  • Stayed August 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jpjande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown
1 review
1 of 5 bubbles Reviewed 8 August 2011

I travel a lot for business - I have never had an issue with a hotel. The lobby smelled windows have not been washed in years. I tried to cancel reservation prior to checking in . Would not refund my money - did reservation through Priceline - they will not refund my money either. Still trying to find ouit who owns the hotel.

Fair warning it is gross - while calling Priceline from the parking lot - big rat in what was their gardens!

  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank NotPickyNewtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 bubbles Reviewed 31 July 2011

If this place were free, it would still be overpriced. Worn out and musty room. Exceptionally rude and unhelpful service. We were there to attend a nearby wedding, and all of us had different stories of how bad the place was -- We were unable to get an earlier than 4 p.m. check in, and as we had to leave earlier for wedding, we asked to change in restaurant bathroom. We were allowed to, but warned rest room had not been cleaned, which turned out to be an understatement. When we asked for toilet paper, we were told "We told you it hadn't been cleaned." It was a truly disgusting place.

  • Stayed July 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TobyNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Conference Center

Property: Quality Inn & Conference Center
Address: 704 Rt. 23-B, Catskill, NY 12414
Region: United States > New York > Catskill Region > Catskill
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Catskill
Number of rooms: 62
Official Description (provided by the hotel):
The Quality Lodge of Catskill is located near all the attractions in the beautiful Catskill area. We offer 62 rooms, including suites, and feature a restaurant and lounge. There is an outdoor swimming pool and rooms feature standard amenities such as hair dryers, coffee makers, and refrigerators. ... more   less 
Also Known As:
Quality Hotel Catskill
Quality Inn Catskill

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