I booked this as it was a decent rate, but it seems to suffer from bad management. I noticed several issues:
Hotel was quite dirty
Black mold in shower
No Internet in the rooms, only in the lobby
Business computer was broken
Guest dryer was broken
Poor customer service
While my stay was average, several other guests had horrible experiences. I was using the Internet in the lobby a couple nights and witnessed several angry guests. Two different groups had 3-4 people with them and had reserved a room with multiple beds (obviously) only to find they had been put in a room with 1 bed and all other rooms were booked. Two other couples had reserved non-smoking rooms and king-sized beds. The response for all these issues, "I'm sorry, there is nothing we can do. You should try calling the companies you booked the hotel through"
Lastly, the hotel was very unprofessional. The front desk person was just wearing casual clothes (no uniform) and one night they were watching the show Jersey Shore in the lobby. When guests with little kids walked through the lobby or checked in they would hear the constant cursing and sex talk.
My advice is to stay away from this one.
- Official Description (provided by the hotel):
- The Days Inn Brewerton/Syracuse Near Oneida Lake now offers free wireless high speed Internet access and pillow top mattresses! We are within close proximity to Oneida Shores and beach and just minutes to Syracuse, NY State Fairgrounds and Oswego. 45 minutes to Fort Drum military base. Hotel features include free local phone calls and a complimentary Express Start continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll.Visit Syracuse and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Days Inn Brewerton/Syracuse Hotel Brewerton
- Holiday Inn Brewerton
- Brewerton Holiday Inn