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“Great front desk service”

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DoubleTree by Hilton Binghamton
Ranked #2 of 13 Hotels in Binghamton
Certificate of Excellence
Scranton, Pennsylvania
Level 1 Contributor
4 reviews
3 hotel reviews
“Great front desk service”
Reviewed 5 March 2012

I want to commend "Samantha" at the front desk. When I called to make reservations, I was clearly talking to someone who cared about her job and was genuine about being helpful. Samantha offered a quick description of the hotels services and ammenities in a friendly and professional manner.
The hotel was clean, but the only complaint my wife saw was the shower curtain needed to be changed. Other than that, it was a nice stay and a good experience. Samantha went above and beyond!

Room Tip: Higher floor, rear of building with view of river would have been nice.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dave g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattyW225, Director of Sales at DoubleTree by Hilton Binghamton, responded to this review, 6 March 2012
Hello!

Thank you so much for your kind words about your recent Front Desk experience with Samantha here at the Riverwalk Hotel. Its always nice to hear positive comments about someones stay and the service they received. I know Samantha will be overjoyed to know that she made your stay a great one! Please let us know if we can assist you in the near future.

We look forward to your return.

Have a great day!

Patty Weist
Director of Sales
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
Boston, MA
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 February 2012

We spent one night here as stopover on a long road trip. The lobby is very swank, and the rooms were not quite up to that level but were perfectly fine. The gym is GREAT--a proper gym that non-guests belong to--with a lovely pool we were able to spend a little time in. We had breakfast in the cafe, which was also just fine but nothing to write home about.

  • Stayed February 2012, travelled with family
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Helpful?
3 Thank BostonTraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 29 February 2012

This place is awful. I have no idea how they can possibly claim that this is a 3 star hotel! The lobby has been renovated, but the rooms are very, very old and outdated. Peeling wallpaper, drapes hanging by a thread from the window, concave beds that seemed about 20 years old, cracked/broken tile work in the bathroom, and rust abounds (on the light fixtures, elevator, closet door). When I asked for one of the renovated rooms as seen on the website, I was told that those don't actually exist as of yet. Included breakfast was basically stale donuts, juice, and coffee. YUM! Surely there is a better place to stay in Binghamton.

Room Tip: Looked at several rooms because I was unhappy with the first one. They are all awful.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Paula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattyW225, Director of Sales at DoubleTree by Hilton Binghamton, responded to this review, 5 March 2012
Good Afternoon, Paula.

We are very sorry that you were not happy with your overnight stay here at the hotel recently. We are in the process of completely renovating the property to become a 4 star hotel, late this fall. In the meantime, for the comfort of all of our guests, we have upgraded our amenities in all rooms including upgraded bathroom amenities, new linens for all the beds and flat screen televisions. The hotel room showcased on our website is indeed our current room, not renovated. We strive each day for 100% guest satisfaction. Again, we are sorry that you were disappointed in your stay, please reconsider staying with us again in the near future.

Patty Weist
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 February 2012

Good Solid Hotel. Stayed there for a conference. It's my understanding it was in receivership, and under new management from the previous Best Western. The conference rooms and everything was nice. They are undergoing the room renovations this spring, but the bed and linens were still really nice despite the furniture and carpet to be in need of replacement.

  • Stayed February 2012, travelled on business
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Helpful?
2 Thank bmckim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York PA
Level 6 Contributor
349 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 13 January 2012

Hotel has been remodeled in lobby and restaurant is very pleasant. Rooms were acceptable but they will be remodeling in the Winter of 2012. Staff was very friendly and accomodating. The weather turned out to be frigid during the holidays so instead of going out one night for dinner, ate in restaurant. Food was fine for the occasion. Cleaning staff for some reason forgot to clean our bathroom. However, because I am originally from Binghamton, will go back for the holidays in 2012

  • Stayed December 2011, travelled with family
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Helpful?
2 Thank Burm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boogie87, Director of Sales at DoubleTree by Hilton Binghamton, responded to this review, 30 January 2012
Good Morning! Thank you for your recent review to Trip Advisor on your stay at the Binghamton Riverwalk Hotel.

Yes, we are in the stages of renovating the Hotel to become a franchise hotel in the Winter of 2012 or even sooner. We all are very excited for this change to happen. The Main Lobby and Restaurant have been completely renovated and all of the guestrooms will be completly renovated as well.

I apologize for your bathroom not being clean, this is not our standard practice.

We look forward to your stay in December 2012.

Patty Weist
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Binghamton

Property: DoubleTree by Hilton Binghamton
Address: 225 Water St, Binghamton, NY 13901-2704 (Formerly Binghamton Riverwalk Hotel and Conference Center)
Phone Number:
Region: United States > New York > Binghamton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Binghamton
Price range (per night): ₹ 7,608 - ₹ 13,475
Hotel Class:3 star — DoubleTree by Hilton Binghamton 3*
Number of rooms: 207
Official Description (provided by the hotel):
Welcome to the newly renovated DoubleTree by Hilton Binghamton, where the little things mean everything! We offer the finest accommodations in the Binghamton area. Guests enjoy free use of the Riverwalk Athletic Club located onsite and fine dining at our restaurant, the River Bistro. We also have exceptional facilities for gala occasions and corporate meetings. We can host events from 2 to 1,000 people and have a variety of meeting spaces to fit the needs of any event! ... more   less 
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Also Known As:
Binghamton Riverwalk Hotel Binghamton

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