I am actually in the room right now and felt compelled to write this review. I came up here with my sister and my mom for a girls night. We called to ask about options for dinner. The restaurant was closed so we asked about the menu at the lounge. We were then transferred to the restaurant.. that was closed... so we called back to ask again and were told to look online. But there was no menu listed online...
We ended up just going there to eat. Ordered the soup... $14 for a 1/2 cup of soup.
We decided to head back to the room to watch a movie. There were a long list on on demand movies. So we tried to order one but it kept giving us an error. There was nothing in the room to explain how to use the tv so we called the front desk. We were told we should just be able to order it. We tried a few others and called back asking for more instructions. He didn’t know. We asked to speak to a manager and he said he would call back. When he called back he informed us that we actually cannot use any of the on demand channels... even though they all display on the tv. When we asked why we were told it should work the first two times we called, he said he thought we were just talking about tv’s in general... and not specifically this hotel’s tv.
The front desk people don’t know anything about the amenities of this hotel and there isn’t any info in the rooms to provide additional info. A complete joke for $250 per night!!!
- Official Description (provided by the hotel):
- The Roundhouse is a unique, historic property overlooking a beautiful waterfall, rushing creek and bustling street corner in charming Beacon, NY. Our singular name represents several masterfully restored buildings that offer a full-service experience, including a boutique hotel, award-winning American restaurant and popular event space for up to 200 guests. Our 41 beautifully appointed guest rooms are located in two distinct buildings on the property. From spectacular suites in the Roundhouse building, to light and airy guest rooms in the Mill building, we have just the room for your visit. ... more less
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