We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor customer service”
Review of Comfort Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Comfort Inn
Ranked #7 of 12 Hotels in Batavia
Reviewed 6 December 2016

Our first room smelled of cigarette smoke, although this hotel is advertised as non-smoking. When we asked to be moved to another room, the manager was rude and told us there was absolutely no way we could be moved. After asking to speak speaking to a supervisor twice or give us a refund, she finally agreed to do so. The original solution was to spray with air freshener.
This is also a multi-level hotel with NO elevator so had to carry luggage up & down the steps!
Breakfast looked bad, so didn't even try it.

Room Tip: Don't stay here
See more room tips
  • Stayed: September 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank brendabob24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (141)
Traveller rating
Traveller type
Time of year
Language

21 - 25 of 141 reviews

Reviewed 26 November 2016

We stayed for a long weekend as a home base for a fishing charter. The rooms were large and clean as were the bathrooms. Breakfast was good, there were chocolate waffles if you're into that. The staff was personable and helpful.

  • Stayed: July 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Rem4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2016

Nice room and a hot breakfast is included. The warm cookies advertized in their ad turned out to be Oreos. But coffee and tea were available in the pm. No restaurant on site. Close to the highway. About 45 minutes to cross into Canada.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2016 via mobile

I stayed at this location for 8 days on the morning of my last stay I seen a bed bugs in which I immediately notified the front desk after hours of confusion I was told to call back in the middle of the week after pest control was called to talk about being compensated.i was told that they had new bedding that was supposed to prevent bed bugs on further investigation the bedding was on only one bed and not the one that had the bedbugs I have my whole experience on film why waste your time bug bites are not worth the drama at check out time no pics but I do have video of dead bugs on bedding and staff telling me nothing can be done

Stayed: October 2016, travelled with family
2  Thank joseph h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2016

People really do make the difference! We arrived at about 8pm and Ashley at the front desk was so helpful in getting us set up. While she was getting us registered I read a promo flyer at the counter that was a stay 2 nights get one free but ONLY when the reservation is made either online or via the 800 #. For some customer unfriendly reason, this offer does not apply to reservations made in person, so Ashley offered to undo what she had entered so that I could take advantage of the offer, all in an effort to make the customer happy. And she did this with a 1000 watt smile. That's service! Room is also clean and comfortable.

  • Stayed: September 2016, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank msk99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Batavia hotels
0.4 km away
Best Western Crown Inn & Suites
0.3 km away
La Quinta Inn & Suites Batavia
0.7 km away
Quality Inn & Suites Palm Island Indoor Waterpark
Show Prices
Show Prices
Show Prices
0.4 km away
Red Roof Inn Batavia
Red Roof Inn Batavia
#3 of 12 in Batavia
166 reviews
0.1 km away
Hampton Inn Batavia
Hampton Inn Batavia
#2 of 12 in Batavia
489 reviews
0.6 km away
Days Inn Batavia Darien Lake Theme Park
Show Prices
Show Prices
Show Prices

Been to Comfort Inn? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Comfort Inn

Address: 4371 Federal Dr, Batavia, NY 14020-4101
Region: United States > New York > Batavia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Batavia
Price Range: ₹ 4,499 - ₹ 9,897 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 59
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda and HotelQuickly so you can book your Comfort Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Batavia
Batavia Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing