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“Their front desk staff is 7 star!!!” 5 of 5 bubbles
Review of SpringHill Suites Las Cruces

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SpringHill Suites Las Cruces
Ranked #11 of 33 Hotels in Las Cruces
Certificate of Excellence
Toronto, Canada
Level Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Their front desk staff is 7 star!!!”
5 of 5 bubbles Reviewed 1 April 2012

I've never had a problem at a Marriott and didn't expect one here, but I also wasn't expecting anything over the top. I was in Las Cruces for the Army so we were getting a super good rate with breakfast included.

Lets start with breakfast - because there was a large Military group in the hotel they let breakfast hours slide out past the 9am shut down and some of my guys got food as late as 10 am - outstanding. The food itself was a total surprise! It was only scrambled eggs but they weren't grey - can you imagine fresh hot eggs in a hotel breakfast bar where the breakfast is free? Unheard of. The lady who ran breakfast was so sweet and accommodating - "Would you like some OJ? I have some in the back?" Can I get you anything else? Wow what great service!

Then I forgot two framed certificates and called Eva at the front desk. "I'll go ahead and take those to the FedEx store myself tomorrow so they can get wrapped properly. What? Really? This can't be a result of training - this lady is too nice - good hire there make sure you keep her. The guy who worked the night desk was also very helpful and offer great advice on local spots - hope he doesn't go back to Seattle.

Downside of things? Ok nothing is perfect the room cleaning could have been a bit better and less hap hazard. One day I found bathroom counter items all over the floor and another day they had selected which of the two pizza boxes they wanted to throw out, but if I had spent 8 weeks cleaning up after Navy and Marine pilots and some Army slobs I too might let standards slide.

Beds were comfortable. Hotel was quite. The amenities were great (pool hot tub BBQ Gas outdoor fire etc)

Great spot to stop if you need to be in Las Cruces!

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KidsTravelNews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, 12 April 2012
Thank you for your recent visit with us and for your positive and energetic review. The staff and management here take all our guest's feedback very seriously. I apologize for the downfall in housekeeping, as no matter how busy we take pride in our quality products and services. We look forward to your next stay.
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246 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
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  • Any
English first
Oahu, Hawaii
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 31 January 2012

The lobby looks all updated but the rooms not so much. Breakfast was okay if they would only keep it stocked.staff not overly friendly. Close to alot of restaurants so that was a bonus!

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Oracle808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, 1 February 2012
Thank you for your response regarding your recent stay. We are very excited as we are starting a full room renovation Feb. 6, 2012. The rooms will be updated to match our modern and vibrant lobby. We had some large groups in during your stay, and we should have done a much better job managing breakfast. I apologize and thank you for your comments, as we lave learned from this and have made this a top priority to improve. We look forward to your return visit.
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San Antonio, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 January 2012

I went thru priceline to get this room and didnt know what i was going to expect. I called to confirm and make sure they placed a crib in the room for my cranky toddler. As soon as we checked in i was pleased with the cozy temp since im always cold and the appearance.Very clean and in the room as well. I was a little dissapointed that my toddlers crib was just on the floor unassembed.I was hoping to just get in the room and place her in it, so my husband had to assemble the portable crib as i got her ready for bed. Bed is very comfortable,shower great lasting hot water without sign of mold and kitchen/pc station prepped for us as well.Wish i could stay one night longer....

Room Tip: Bring toothpaste and ask for them to assemble portable cribs if needed prior o your arrival.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank e6800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, 1 February 2012
Thank you for your positive feedback regarding your recent stay. I apologize that the crib was not set up for you prior to your arrival, as it should have been. Your feedback only allows us to perform better, as I don't want any guests to be disappointed with their stay. Thank you again and we look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Afton, Minnesota
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 31 December 2011

We stayed here on our way to Carlsbad Caverns. The rooms were excellent. Clean, updated and an excellent value.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DMVDDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, 1 February 2012
Thank you for your valuable feedback regarding your recent stay. The Springhill Suites Las Cruces works had at making sure we provide only the best for all of our guests. Thank you again and we look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 19 December 2011

This was our second stay at the Springhill Suites in Las Cruces and we have been pleased with both stays. The hotel is convenient to I-10 which accommodates travelers going to or from California, Arizona, Texas or other destinations along the long road. This stay I did have trouble with the wireless internet so the hotel operators actually transferred me to the on-call tech support person. Impressive.
Breakfast is nothing memorable but for families looking for a quite bite before venturing out for a long day of travel it’s more than satisfactory. For those wanting to avoid the commotion of the string of hotels along I-10 in El Paso (40 miles east), Las Cruces is a good alternative and the Springhill Suites fills the bill at a reasonable price.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank allenweiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Springhill-Suites, General Manager at SpringHill Suites Las Cruces, responded to this review, 1 February 2012
Thank you for your recent stay at the Springhill Suites, Las Cruces. We value your feedback as it helps us improve. We value your feedback regarding breakfast, as we want all of our guests to be completely satisfied. We look forward to seeing you again. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Las Cruces

Property: SpringHill Suites Las Cruces
Address: 1611 Hickory Loop, Las Cruces, NM 88005-6587
Region: United States > New Mexico > Las Cruces
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Las Cruces
Price range (per night): ₹ 7,333 - ₹ 12,178
Hotel Class:3 star — SpringHill Suites Las Cruces 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Springhill Suites by Marriott in Las Cruces, NM is a 101 room hotel. The property has just been renovated and offeres vibrant new guest rooms, along with the modern lobby. Enjoy a Hot Breakfast Buffet in the mornings, stay in touch with use of our Business Center, or cool off in the evenings with a nice swim. ... more   less 
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Also Known As:
Springhill Suites Las Cruces Hotel Las Cruces
Las Cruces Springhill Suites

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