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“Pretentious & Overpriced” 1 of 5 bubbles
Review of Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
Ranked #4 of 33 Hotels in Las Cruces
Certificate of Excellence
Las Cruces, New Mexico
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Pretentious & Overpriced”
1 of 5 bubbles Reviewed 20 March 2012

The front desk staff was aggressively rude when I tried to book a room for my father during his visit. I was wearing my work clothes (I'm an electrician). When I came back the next day to pick my Dad up for dinner (dressed in a sport coat) the same woman was oozing fake charm. The funny part is that Dad travels a lot & he was categorically underwhelmed.

Stayed September 2011, travelled with family
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review, 23 March 2012
Dear John S
Thank you for taking the time to post the experience that you had during your families visit to Las Cruces and we appreciate that you chose Hotel Encanto. The customer service that you had raises a huge red flag for me, we hold high standards in our employees. They understand every guest that walks in should have a cultural experience unlike any other hotel in the Southwest. I noticed that you visited us in September 2011, I would appreciate the opportunity to talk to you further on your comments and get additional information. Thank you again, I can be reached by calling the hotel direct.
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981 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

Just some quick notes. This is a great alternative to staying in El Paso. It's located next to a large mall, and multiple places to eat. There appeared to be a really good steakhouse just to the south, and a brewery to the north that we're very busy. Hotel itself is very nice on the outside and inside. Our one king bedroom was very comfortable. Nice furniture, very comfy bed, and a cool view. There are also two restaurants in the hotel, along with a well equipped shop in the lobby that had snacks, drinks, etc. great value here. Beats the hell
Out of a Holiday Inn Express.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dusbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review, 23 March 2012
Thank you Dusbo,
We appreciate the positive feedback. It is great that we met your lodging needs, that you found our rooms to be comfortable and our location ideal. Hotel Encanto strives to give all of our guest an authentic cultural experience that will be memoriable and a reason to choose us above any other property in the southwest. We look forward to your next visit to Las Cruces.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lillington, North Carolina, United States
1 review
5 of 5 bubbles Reviewed 16 March 2012

My husband and I eloped here. The hotel was extremely friendly to our changing circumstances and were very helpful for the ceremony. The hotel bar, cafe, pool area and rooms were all affordable and exquisite. My family enjoyed a wonderful weekend here for the wedding and our honeymoon there was wonderful. The hotel staff were professional and very very helpful. The most impressive list is all the extra wedding planning and reception details they helped us with and the extra things they provided my aunt with when the airline lost her luggage. The only issue we had was the equipment convention going on in the parking lot during our wedding and there is now a fork lift in the background of many of our photos. We asked the other guests to move their equipment but it was broken and could not be moved. other than that, the hotel was romantic and beautiful. I highly recommend Hotel Encanto

Room Tip: mountain view is amazing
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review, 23 March 2012
Thank you for choosing Hotel Encanto to be part of such a special occasion. I will share all the positive feedback with the entire staff this includes the front desk agents to our banquet department. Hotel Encanto strives to offer an authentic experience that will be memoriable and I feel that we succeeded in your opinion. I am happy to hear that the staff went above their duties to help out your aunt on such an important day. Congratulation on your marriage! Thank you again for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 13 March 2012

We recently stayed at this hotel for 3 nights while my DH attended a Kiwanis Convention. The lobby is beautiful. The room was fine. I was quite surprised that the room did not have a refrigerator - they had them for rent for $10/night. That was a negative for me. Other than that the room was clean and comfortable. I had lunch in the restaurant one afternoon. The food and service were very good

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lizalewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 March 2012

This hotel is great to stay at was attending a concert at PanAm and stayed the night, then enjoyed a nice Breakfast in hotel restaurant and even enjoyed nice cup of coffee in my room. May Stay at this hotel was very memorable make it a hotel you stay at when your in the area. The location is great across from Mall near some nice restaurants all in walking distance. Enjoy I sure did!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boopadelic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Encanto de Las Cruces

Property: Hotel Encanto de Las Cruces
Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price range (per night): ₹ 7,966 - ₹ 10,893
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces

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