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“A very nice stay”

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Wildhorse Casino & Hotel
Ranked #1 of 1 Hotels in Dulce
Reviewed 1 June 2010

I stayed here the night before riding the train from Chama. Check-in was prompt, and the room was in great condition. The bed was comfortable with lots of pillows. Coffee was provided in the room.

The only minor negative was the public areas did smell of cigarette smoke, probably due to the attached casino which allows smoking.

  • Stayed: May 2010, travelled solo
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2  Thank Alansh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 23 of 23 reviews

Reviewed 14 July 2009

The room was very clean, very comfortable. Service was friendy and helpful. Food in the restaurant was pretty good too. Overall great stay.

  • Stayed: July 2009, travelled with family
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1  Thank lostalbatross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2007

This place may have been given an overhaul but there's more to a decent hotel than the building. We spent one night here and with one exception (who came from another state) the staff attitude was terrible. We were given a smoking room after we had asked for a non-smoking room. When we checked-out, the receptionist just wondered off as we stood there (returning five minutes later and making a personal call before speaking to us). Breakfast in the near-empty modernised café took an hour to reach us. As we waited for what proved to be a cold, greasy mess cooked in something tasting like engine oil, the waitress entertained us with excuses such as, "Poached eggs take a long time". Really? Maybe they were special heat-proof eggs because the problem didn't seem to affect the five separate groups of locals who all arrived after us but got served first. At one point I'm sure I heard someone muttering about "payback". This was all the more annoying because we were nothing but polite to everyone the entire time that we were there.

The 'casino' itself is largely just a collection of slot machines apparently there to amuse zombified elderly folk who's chain-smoking habits result the entire hotel being pervaded by the stench of stale tobacco. The bar closed early.

I don't often feel the need to warn people about hotels but the Jicarilla Inn should be avoided like the plague. The attitude is unpleasant bordering on hostile. The best thing about this stay was the upgraded road leading away.

  • Stayed: October 2007, travelled as a couple
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5  Thank Jim9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2007

I stayed at this hotel about 5 ago and it was average to not so great.

However, they've recently completed renovations and I am very impressed! The rooms have nice touches such as tinwork and the room decor (bedding, furniture, color scheme) has vastly improved. Everything is very fresh and new. Beds were comfortable, there is authentic Indian artwork on the walls, and the staff was friendly and helpful. It's right in the middle of town and you don't even have to leave the building to go to the new Wild Horse Casino.

The relocated Arts and Crafts Museum, which features very reasonably priced authentic artwork, is within walking distance as are most of the Tribal buildings.

I'd stay here again. It's one of the nicer Best Western's I've stayed in yet.

Stayed: June 2007
4  Thank Thea Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2006

After having driven over 300 miles, and really looking forward to a quality motel as led to believe through the Best Western web site when reservations were made, I wondered if maybe my money would have been better spent in buying a tent. Even though the room was relatively new and comfortable, there was no safety lock on the door. The ice machine did not work, and there was no coffee machine available in the room as advertised. Also the continental breakfast advertised didn't exist. Nearby restaurants consisted of 2 mom and pop establishments that offered a selection of undigestable grease or mexican food. The closest restaurants of any quality were in the city of Chama, NM. Best
Western needs to close this place down until major problems are taken care of.

9  Thank MississippiLawdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wildhorse Casino & Hotel

Address: Jicarilla Boulevard, Dulce, NM 87528 (Formerly Jicarilla Inn & Casino)
Region: United States > New Mexico > Dulce
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Dulce
Price Range: ₹ 3,769 - ₹ 6,109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Wildhorse Casino & Hotel 2*
Number of rooms: 42
Reservation Options:
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Also Known As:
Best Western Jicarilla Hotel Dulce
Best Western Dulce
Dulce Best Western

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