Stayed at this property many times before Covid. It has been 2 years since I stayed here and now I remember why I liked this place. It is in the middle of the desert on I-10 and it is like a oasis !!
Very quiet, great staff and nice rooms. I would recommend it to anyone traveling this area. It is worth the stop.More
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Room 104 was a disaster. The beds to start with were super hard. I've stayed at very low budget inns with better beds than this stay. Then there was the constant super loud banging noise at times throughout the night which we could never pin point where it was coming from sounded like it was right outside. Thinking it was Possibly related to air conditioner is our theory.. Sounded like metal banging. Because of this stay experience we got no rest for our long drive the next morning. Only good thing was the hot breakfast.
We will definitely not stay at this best western again and will tell others as well to avoid.
Hi ldesalme20163,
Thank you for bringing to our attention your experience and comments regarding your stay in
our hotel. We do apologize for the discomfort you experienced with our bed and for the noise issue that disrupted your peaceful stay, but we assure you that we try to be quick to address such issues. We do hope you'll return and let us show you a far better experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rooms were clean but drains could use unclogging. Breakfast ends early so if you have a late arrival plan for a different breakfast. Night staff is oblivious and vending machine waters are sold out so bring your own
Hi Passport53847287544,
Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. It has been our policy ever since to end our breakfast meal early, but for the good of our customers, we will be checking on possibilities in extending it longer than what we used to. We look forward to showing you how we have learned from your experience.
Was the worst Best Western I have ever stayed at. The only good thing was the polite and helpful staff. The room was decorated nicely, but the shower curtain had a yellow 6 inch stain all along the bottom, red stains in the corners of the shower. The toilet bowl was badly stained and filthy on the floor around the toilet. Comforter was had multiple balled up lumps as big as my fist. Too late to cancel.
dlreakes,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and were reviewing your comments with our housekeeping team to make sure all needed improvements are made. We do appreciate the compliments to our front desk staff and we are addressing our policies to prevent the housekeeping issues that you experienced from occurring in the future. Please keep us in mind for your next stay in the area.
Awful awful awful. Asked for a room change because of odor and tv not working, was told there were no other rooms available (even though parking lot was only about half full). Asked to speak to manager and was told she lived in Texas and wasn’t available. I left two requests for her to call me and never heard from her. I’ve always trusted Best Western, but was really disappointed this time around.
Kherr2022,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. This is certainly not the kind of experience we would like for our valued guests to have. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
I’ve traveled extensively in my 70+ years but this property is in the top 3 most disgusting motels I’ve ever stayed at. From the carpet to the furniture to the walls everything was stained, dirty, and gross. I can’t even discuss what I saw in the bathroom.
I remain puzzled by the very good reviews I see mixed in with the bad ones. Maybe the owner’s relatives and friends?
DianeW667,
Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
