We booked a room for three people. When we got there, they sent us to another hotel about half a mile away down the hill near the highway and not actually in the lodge at all. We drove away from the lodge to the other building and looked at the room. It was huge, room for six and furnished with worn out furniture. We called them and told them it wasn't acceptable, so the receptionist said she would put us in a room in the main lodge with one bed. So, we all piled into one bed and spent the night. We would NOT do this again, having booked a room for three people. However, it was dark and the town was booked out so we had no other options.
On the bright side, it was a nice room for two people. It was on the third floor so we carried our bags up there. Some older people were really huffing and puffing getting their bags up the stairs.
They have a nice fireplace lounge with a stuffed bear, a stuffed wolf, a stuffed elk and some stuffed chairs. They also have a ghost, apparently, of a woman who was axe murdered by a jealous lumberjack lover. We did not see her, although they have posters of her all over the lodge.
The staff was very friendly, including the receptionist who gave us the room for only 2 people. She helped us again later when our TV didn't work.
The restaurant staff were very good, friendly, helpful, hard working. A+ The food was good. The beer was delicious and came in a huge mug.
If I were to visit Cloudcroft again, I would stay here again if they had a room with enough beds this time. It's a cool place and you might get visited by a ghost. I would NOT stay here again if they tried to put us in the "pavilion" hotel down the road again.
- Official Description (provided by the hotel):
- Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more less
- Also Known As:
- The Hotel Cloudcroft