This will unfortunately be my first negative review on Trip Advisor - and a pity that it is as we had such high hopes for our much needed holiday stay! We ended up checking out a few days early and ended our stay at the Kayana also in Seminyak.
I could bang on for quite a while about the issues that disappointed us - but that's a personal opinion and one that i'll be sharing directly with the hotel management - however there are a couple of issues that I think are worth a public forum (and isn't that the reason for Trip Advisor).
It started with our pick up at the airport - not by a car and driver from Uma Sapna - but by another service that they hard organised. We took a lot of back streets and our trip there took much longer than our trip back to the airport. When we've had similar opportunity staying elsewhere (like the Sarojin in Khao Lak Thailand) we were offered a cool drink (doesn't need to be a beer - just a bottle of water) and a cool towel to wipe our brow......nothing like that was offered. In fact the driver spent half his time trying to convince us that any other transportation options would be better procured directly through him and not through the hotel because they would try to rip us off!!! (I assume he wanted to rip us off directly himself!)
Then when we arrived - the greeting was pretty "cold and clinical" - rather than the warm hospitality we've encounted at every other Asian destination we've been to. Just ran us through the bill we could expect in the future, gave us 'vouchers' for the lunch, massage and trip that were part of our package and took us to our room. A little bit of pointing around at things in the room (including the welcome drinks that we only found about an hour after we got to our room) and then we were left to our own devices.......disappointing to say the least.
The room itself (Villa Flores) was pretty tired - a lot of chipped furniture, stained linens and disappointing decor - especially for somewhere that promotes itself as having an "art" background. When lying in bed - with only one reading light to share between the two of us) you were just looking at a blank wall. We were overlooked by a building site, and there was some weird screening going on on top of the villa (I assume to try to block some of the overlooking).
The bathroom was a little nicer - nice polished concrete floors, etc. but the glass door on the toilet (that blocked up twice while we were there - not good when there's a minor case of Bali Belly going on!) was a little strange as you watched yourself in the mirror opposite (maybe just a bit of frosted film strategically placed might help!).
The pool was nice - but the 10 foot bare concrete plastered walls on two sides of it left a little to be desired. The pool water also seemed a little cloudy some days - but cleared up over time. Still - we managed to get some reading and sun baking in - which was the main purpose of the trip.
We also had a day trip planned - with Nyoman our driver from the hotel who was very pleasant (but by that time we'd already made the decision to move hotels). We enjoyed ourselves (had lunch at the Kintamani volcano that was pretty cool) - but we felt at the end of the day that we'd really just been taken to the 'tourist traps' - culminating in a pretty ordinary and expensive dinner at Jinbaran (and my wife feeling off colour for the rest of the holiday as a result).
We ended up on the first full day we were there spending a fair amount of time looking for alternate accommodation - and ended up at the Kayana which was lovely.
All in all - I guess I didn't quite know what to expect from Bali - it was our first (and last) trip there. Compared with other trips to Thailand, Singapore and Hong Kong - it was a real letdown. There are somethings that the Uma Sapna can't really help (it's location down a pretty dark back road and then down a laneway) and the overlooking from the building site next door. But there are things that don't cost much (cool drinks/towels, a smile when you check in, a little more 'service' for the guests who don't really know how the whole ritual of swapping vouchers for services etc might work) that could be implemented.....
...however, as we were wheeling our cases back to reception to check out - two gardening staff dropped their hoses and tools and came rushing over to help us with big smiles on their faces! Then after we'd left our bags after checking out (because we couldn't check in to our next location for a few hours), when we returned - they offered to transport us and our bags to our next hotel - when really we'd only asked them to call us a taxi! It's funny that little things like that put a smile on our faces as we left.
- Official Description (provided by the hotel):
- Located in a desirable residential environment in the heart of Bali’s prestigious Seminyak village, Uma Sapna is near an array of fashionable restaurants, shopping areas and vibrant nightlife. Sublime white-sand beaches are a few minutes from us and Ngurah Rai International Airport is 30 minutes away. Blends privacy and comfort with art, culture and design for a unique holiday experience in a place to soothe the senses-mind, body and soul. Self-contained villas are perfect for honeymooners or for the discerning travelers seeking an escape, just the way they like it. We also proud to house one of the best restaurant in Seminyak, Kilo Bali. Opened in September 2014, Kilo Bali offers Kilo’s signature dishes, but also presents specials that are created with local ingredients and produce in mind to transform the sharing experience while captivating the diner’s imagination and palate. Distinguished by unconventional and modern minimalist architecture that challenges the traditional landscape, Kilo Bali offers a quiet respite away from all the hustle and bustle of Seminyak. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda and HotelQuickly so you can book your Uma Sapna reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Uma Sapna Seminyak
- Uma Sapna Hotel Seminyak
- Uma Sapna Bali/Seminyak