Hi 188nguy_nn,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your experience and that it didn’t match the positive impression you anticipated from other reviews. Your description of the staff not being as friendly and the quality of the BBQ not meeting expectations is concerning to us, and we’re committed to looking into this closely.
Regarding the health concerns you mentioned, we take such matters very seriously, as the safety and satisfaction of our guests are our top priorities. We maintain strict hygiene standards and monitor our food preparation to ensure quality. To help us investigate further, we kindly ask if you could provide a record of your visit (such as a receipt or any photo) and, if possible, any documentation from a doctor indicating food poisoning from our meal. This information would allow us to examine the matter with our team and suppliers and take any necessary actions to prevent future issues.
We value every guest’s trust, and reviews like yours help us improve. We’d love the opportunity to make things right and restore your faith in our restaurant. Please feel free to reach out directly by email at info@naughtynurisseminyak.com so we can discuss this further.
Cheers,
The Team at Naughty Nuri's Seminyak