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All reviews stocked fridge every morning gowns andrew host rooms breakfast
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Reviewed 20 August 2018

Dear Tiaan -Waterstone Lodge

We were amazed beyond measures with a hearty welcome at Waterstone Lodge by Tiaan. Waterstone Lodge truly is beautifully appointed and an inviting boutique guesthouse that offering very stylish accommodation.

Tiaan thank you for a world class breakfast and make us feel like we the most important people in the world.

We will truly recommend Waterstone Lodge to anyone.

Room Tip: Beautifully appointed and an inviting boutique guesthouse that offering very stylish accommodation.
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ALDORETTED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 21 August 2018

Dear Aldorette,

Thank you for your wonderful review of your most recent stay at Waterstone Lodge. I am thrilled to hear that Tiaan has done such a wonderful job of making you feel welcomed and cared for while I was away.

I am so happy that you found the styling and accommodation of Waterstone Lodge of such a high standard.

I trust we would get the pleasure to accommodate you in the near future.

Yours in Hospitality,

Andrew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

The lodge has been arranged with loving attention to detail accessories for a unique living atmosphere. For a relaxed start to the day you enjoy an excellent breakfast with live cooking eggs from Andrew.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cchmel494984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 14 August 2018

Thank you for your wonderful review of Waterstone Lodge. It’s the best for me to hear that my guests are comfortable and well taken care of during their stay with us.

Once again thank you so much and I only hope to accommodate you once again when you are back in Lovely Somerset West.

Yours in Hospitality,

Andrew

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Reviewed 13 August 2018 via mobile

Tiaan was an excellant host. He recieved us friendly on arrival and we felt at home from the beginning.
We loved our room opening up onto the outside pool area and enjoyed our morning coffee while looking at the mountain. The breakfast was more that adequate and lovingly prepared by Tiaan.
Waterstone is close to most places we had to be in Somerset West and half an hours drive from Caprtown airport.
We would love to be back.

Stayed: August 2018, travelled on business
Thank Trail609604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 14 August 2018

It is wonderful to receive such acknowledgement of great service well received and enjoyed by our valued guests.

Thank You for your time in reviewing Waterstone Lodge. We trust and hope that we would have the pleasure of welcoming you back in the not to distant future.

Yours in Hospitality,

Andrew

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Reviewed 4 August 2018 via mobile

Whilst we were happy with the room and location the breakfast was an anti climax. Toast was warm bread and eggs were hard. When asked for an omelette They can make omelette, answer was they can try to make one. Definitely training is needed here!

Stayed: July 2018, travelled as a couple
Thank TheoW390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 5 August 2018

Dear Theo,

Thank you for your valued feedback on your most recent stay at Waterstone Lodge. I am happy to hear that your stay in our Boland Room was a good one and that you found the location of our Lodge to your satisfaction.

I am however sorry to hear that your experience during breakfast was not up to our usual standard. I do not take the quality of our service and product lightly. As you can see in many reviews we pride ourself on a high standard all round. I will definitely take this up with the relevant staff and ensure that the correct measures are applied to ensure that this will never happen again.

As this is clearly not “the norm” at Waterstone Lodge, I trust that you would afford us the opportunity to turn this negative experience into a positive one in the future.

Yours in hospitality,

Andrew Mac Gregor

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Reviewed 19 June 2018 via mobile

Fabulous b&b, beautiful rooms and wonderful friendly staff and owner. Would highly recommend this place for overseas and local visitors. The best views in Somerset West. Excellent breakfast which one watches the chef preparing. Would definitely return whenever in the Cape

Stayed: May 2018, travelled as a couple
Thank Nunus256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 20 June 2018

Dear Jacqui,

Thank you so much for your lovely review. We strive to make each guest feel comfortable and welcome at all times and this is made worth while when our guests give such wonderful feedback on their experience tab Waterstone Lodge.

I trust that we would have the pleasure of welcoming you back soon and wish you all the best until then.

Yours in Hospitality,

Andrew Mac Gregor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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