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All reviews stocked fridge every morning gowns andrew host rooms breakfast
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Reviewed 6 November 2017

We (family of 5) recently stayed at Waterston Lodge. From the moment I booked the stay until we left (and after) we received excellent service.

The lodge itself is brand new and it was such a pleasure staying in such a beautiful clean and well appointed lodge. We were kindly given our own "wing" with two separate rooms which made travelling with our young children so easy. The rooms are very spacious and beautifully decorated and every whim is catered for (Nespresso machine, fresh milk, mini bar) - the fluffy white gowns were such a treat.

Andrew and his staff were exceptionally professional and gracious hosts. Breakfasts (provided in the rate) were made to individual specifications and there was something for everyone. The breakfast and lounge area is very comfortable and it is just a pity we did not have enough time to spend some time outside and in the pool as that area looked so relaxing.

Andrew, thank you for going out of your way to ensure that we had a fantastic long-weekend - a huge thank you too for going the extra mile(s) and rushing to meet us at the airport and hand over our documents that we left in the room safe - we never expected such service and were completely overwhelmed.

We will definitely visit Waterstone Lodge again and will recommend it to anyone looking for a beautiful, comfortable, clean, organised and professional lodge in Somerset West.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Pixie1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 9 November 2017

Thank You so much for your wonderful review. It was a complete treat to have met you and to enjoy your children's bright natures. Of course we are delighted that you were comfortably accommodated and enjoyed the facilities as much as you can. We only hope to see you soon again so that you may relax and take in more of beautiful Somerset West.

Till next time.

Yours in Hospitality

Andrew Mac Gregor

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Reviewed 12 October 2017

A pleasant experience in a brand new place. Neat, clean, comfortable, professional with a lovely view. The open plan breakfast experience was pleasant with personal attention.
I liked the professional feel and modern decor. Will come again if in that area.

Room Tip: Upper rooms have better view
  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank joandippenaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 16 October 2017

Dear Mrs. Dippenaar,

It was an absolute pleasure to have welcomed you to Waterstone Lodge and to have had the opportunity to receive the valuable feedback from you with regards to your room and your experience while being accommodated with us.

I look forward to welcoming you to Waterstone Lodge in the near future once again.

Yours in Hospitality,
Andrew

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Reviewed 13 July 2018
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Stayed: July 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Owner at Waterstone Lodge, responded to this reviewResponded 14 July 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC