This place is so beautiful and the cabin has such potential. But the staff are shocking. They are more interested in getting their money than anything else. They didn't put any towels in second bath room and brass facilities were dirty and full of coal. There was a massive wine spillage from previous guest and was not cleaned. In Fact dust and hair was stuck in the spill!!! Facilities were broken and mended haphazardly. They only supplied one roll of toilet paper for three days and absolutely nothing extra like tea or sugar. They only gave us one black bag for three days!!! They were unavaliable once they got their money. This place would be 5 star if they could just go that extra mile. At the moment they are relying on their amazing facilities. We travel often and most places include all extras like risks, wood, fire lighters etc. This place did not even tell us we needed this. Who travels with extra black bags and toilet rolls? One I complained they suggested I leave and they would refund me???!!! I have my family with me and no back up accomodation planned. Very unprofessional. But that what makes this place only 3 stars. They need new management then they will seriously make some money cause it's not over priced. There is also a toilet IN the main bedroom. No divider or anything. Very unhygienic!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|