We visited with hotel guests and went for lunch at Le Verger.
After approximately 15 minutes we managed to place our drinks order, and at the same time we also ordered scones from the menu, as our kids were very hungry at the time.
20 minutes later we were informed that the scones were sold out and after some negotiations we managed to convince the quite obstinate waitress to get my wife a kiddies burger (as she doesn't need a big lunch and there are no light lunches on the menu apart from scones). The waitress at this point also became a little snotty with our daughter when she was disappointed about the fact that there were no scones - for which she had been waiting quite a while.
I ordered a burger from the main menu at more than double the price of a kiddies burger (the menu promised a homemade brioche bun and jalapeño poppers with the burger).
We then waited some time for the food order to arrive, with occasional promises that the food is on the way, and eventually four out of the five orders were delivered. The fifth, my burger, was nowhere to be seen. It took about 15 minutes to attract the attention of any restaurant staff to enquire about the missing burger, and once we managed to ask, it became clear that the burger was forgotten and had to be prepared from scratch. At this point the burger was removed from our bill, which is a saving grace.
The burger came pretty quickly, but was identical to the kiddies burgers (no brioche bun, no jalapeño poppers, the patty may have been two bites larger) - at what would have been double the price.
I finished the burger before we could attract the attention of a staff member again, and when I inquired about the missing items from the waitress she seemed absolutely clueless about what I was asking - claiming that I also ordered a kiddies burger...
The waitress never once wrote down anything, and was really tough to get a hold of for most of the time we were seated. The manager only managed to state the obvious - that this service is not to standard, and that they will work with the waiters again.
Clueless service indeed
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