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“Basic & inexpensive, good value, but...”

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Best Western Regency House Hotel
Ranked #1 of 1 Hotels in Pompton Plains
GreenLeadersBronze level
Reviewed 3 January 2018

Although the hotel needs some refurbishing (e.g. the front entrance hotel sign is missing) this is a decent, basic place that offers very good rates. One glitch during our last stay: it was a cold night and we asked for 3 blankets for the 3 of us. The hotel brought 2 and told us they had no more. Seriously? The hotel ran out of blankets? Up your game, guys!

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Best Western
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary A, Manager at Best Western Regency House Hotel, responded to this reviewResponded 5 January 2018

I apologize for the décor. The front entrance sign is being replaced with the new logo sign. Sorry about the blanket situation. Thanks for staying with us.

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1 - 5 of 494 reviews

Reviewed 1 January 2018

Our stay wasa great, breakfast served every day was also great but no wifi at all in our room which was the last room on first floor farthest from the lobby. The hotel needs to get on this and fix the problem as business clients will not be happy with no wifi in their room.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank DIANE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary A, Manager at Best Western Regency House Hotel, responded to this reviewResponded 3 January 2018

Thank you for staying with us and enjoying our breakfast. We are currently upgrading our wifi system and will be more than ample service. We wish to thank you for advising us of the same.

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Reviewed 31 December 2017

Outstanding service with very professional staff who went above and beyond to ensure that this event was a success. The food was well prepared and the dining room was exquisite. Everyone who attended expressed that this event was the "best one ever". Thank you Best Western. We look forward to working with you again!!!.

  • Stayed: December 2017, travelled with friends
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Review collected in partnership with Best Western
Thank rosemarym2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary A, Manager at Best Western Regency House Hotel, responded to this reviewResponded 2 January 2018

I wish to thank you form all of us at Best Western. We appreciate your constant return visits with us and your enjoyable events with us as well. Thank you again for taking the time to share your wonderful experiences. May 2018 surpass your expectations!

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Reviewed 27 December 2017

They went out of their way to take care of my elderly mother while my father was in the hospital for several weeks. She said they were like family, always making sure she had what she needed and going out of their way to provide for her. She has stayed there ever since. Jackie takes care of her whenever she is in town.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary A, Manager at Best Western Regency House Hotel, responded to this reviewResponded 29 December 2017

Thank you for the wonderful compliments for our staff. We try our best to accommodate all our guests and their special needs. Thank you for staying with us.
Once again thanks for the compliments; my appreciation for mentioning Jackie.

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Reviewed 16 December 2017

The Absolute worst Hotel that I have ever stayed in or probably ever will. Management tried to offer me compensation in lieu of making negative or derogatory posts regarding my recent overnight stay in their hotel.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Best Western
1  Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary A, Manager at Best Western Regency House Hotel, responded to this reviewResponded 17 December 2017

I apologize if we did not meet your expectations.

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Additional Information about Best Western Regency House Hotel

Address: 140 State Rt 23, Pompton Plains, NJ 07444-2015 (Formerly Best Western Plus Regency House Hotel)
Phone Number:
Region: United States > New Jersey > Morris County > Pompton Plains
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pompton Plains
Price Range: ₹ 5,141 - ₹ 8,676 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Regency House Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
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