Worst service ever. We got out of the airport 7:30 pm, by 8:30 pm the Shutte hadn't picked us up. Because we were at pick up 4 and it kept getting full before it arrived to us. They didn't tell us to move to another pick up station, just kept saying the van was arriving. We ended up taking a cab and paying it.
When we got there, it is in am industrial area, don't expect what you see in the picture. Even the entree sign was not all lighted up, which gave a scary look.
Once you get inside it is ok! Rooms are clean, bed is as expected.
Making a long story short:
- key had to be reprogrammed to open our room.
- room service was closed at 9 pm. And they kept transfering the call like 6 times, until I asked what was happening.
- the service at the bar was the only good service we got.
- vending machine was broken
- our shuttle was late to take us back to the airport.
And after telling "Freddy" from the front desk they had a very bad service, he had no answer or explanation. Just a big attitude. Not a good one.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Newark Airport West Hotel Newark
- Best Western Newark
- Newark Best Western