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“Another great evening”
Review of Black Eyed Susans

Black Eyed Susans
Certificate of Excellence
Price range: US$ 40 - US$ 60
Cuisines: American
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 13 October 2018

Thank you Chefs Chris and Ashley for another fine meal. We were warmly welcomed by the staff working tonight and we looked forward to a wonderful dining experience. It definitely feels off season and more relaxed but the food was still top notch. We really enjoyed our night out and appreciate all you do to make your guests feel at home.

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Thank cle326553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (128)
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1 - 5 of 128 reviews

Reviewed 6 October 2018

Went to this popular restaurant last night with friends. Based on reviews, I had the crab cakes and on the positive side there were two, all meat cakes. But, they had very little taste. Evan the fingerling potatoes and sauce they were served with were missing flavor. Also, based on the reviews, we had the bread with house-made seasalt and it was delicious.
For the price and all the hype, it was above average but not great.
A plus - they now take credit cards.

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Thank JSE402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2018

I've come to eat at this establishment a handful of times and I have been truly satisfied by the food and the excellent staff. Chef Sanchez is overall a great chef and his cooks as well.The customer service has always been amazing. I am disappointed in the owner, Ashley. She does a good job running the restaurant to her expectations but I believe she does so with a poor attitude. A good way to keep a good staff to come back seasonally is to treat them right and have a positive work attitude so they can enjoy working for you. I've observed her be rude to her workers and you can tell it effects them personally. Not a good way to run a business

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Thank ellamart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
black_eyed_susan-lbi, Owner at Black Eyed Susans, responded to this reviewResponded 27 September 2018

Thank you for the kind words and compliments toward our establishment, We do value our customers feedback. Our customer service is at a premium because of the work my wife has done to train and manage a staff of 25 individuals throughout the summer season. This industry is not all smiles and back slaps. To have an elite team is to constantly strive to make them and every night better than the last. This is a short intense season that throws a million variables to you every minute of every day you are open. My team in the kitchen is under just as much scrutiny as Ashleys is in the front, its just that you do not see what happens behind the doors. There are no second chances here when it comes to the customers evening. Expectations are at a all time high because of the length of time it takes to get in. We have a standard as to how our dining room should run and that is what you as a customer are coming for. My wife and I compliment our staff constantly on how good of a job they do, We have a very loyal crew we care about in and out of the restaurant and go through great lengths to make working for us as enjoyable of a time. But work is work, a four letter word, it hurts, it sucks, it's stressful, its nasty..this industry is not for the faint at heart or someone who needs to be coddled. The business gets rid of those that can not handle it. Sorry that your evenings have been made unenjoyable because you observed some of the innerworkings of a restaurant, maybe you are a business owner, maybe you are a restaurant owner, maybe you have the perfect staff. But please do not call my wife "horrible" when she has one of the best restaurants in the state for being only open a third of the time compaired to everyone else on the list. Christopher Sanchez, co owner of Black Eyed Susans

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Reviewed 9 September 2018 via mobile

The crab cakes were disappointing and the food was above average at best. The owner is extremely rude I would never recommend this restaurant there are plenty of other great choices on LBI

Thank prc1179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
black_eyed_susan-lbi, Owner at Black Eyed Susans, responded to this reviewResponded 9 September 2018

We do apologize if your dining experience was not up to the standards that you had expected at Black Eyed Susans. Our staff is trained to be aware of customers who do not seem to be enjoying what they ordered and to correct and or change any dishes so that you as a customer may have a better time. We also encourage our customers to be sincere and if dishes do not meet someones tastes, that we can suggest something else on the menu that may appeal to them. I would like to ask you what occured to make you have such negative feelings toward the owner? What time was your reservation and for how many so we can review our records as to what table you sat at and possibly recall any incedent that would warrant any negative reactions. Again, we do apologize for not meeting the standards that you expected,

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Reviewed 2 September 2018 via mobile

Great food - wonderful service - just REALLY well done! Execution in the kitchen was beautiful. Unique experience on the island. The grilled octopus was amazing. Thank you. We’ll be back.

Thank Phillycanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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