Our staff had a wonderful experience at the SpringHill Suites. Alana went above and beyond to make sure our group taken care of. Thank you for your attention to detail and the customer service from your staff!More
- Free Wifi
- Free parking
Our staff had a wonderful experience at the SpringHill Suites. Alana went above and beyond to make sure our group taken care of. Thank you for your attention to detail and the customer service from your staff!MoreShow less
Thank you for your feedback regarding your stay at The SpringHill Suites by Marriott Ewing Princeton South. I am pleased to hear that you enjoyed your stay and that Alana and our staff were able to provide you with an elevated guest experience. I will be sure to share your feedback with both Alana and our team as an example of our exceptional guest service can impact our guest's stay! Once again thank you for your feedback, and I hope the next time your travels bring you to the Ewing area, we have the opportunity to accommodate you again.
Rich St. Jean
Where do I start? I booked this hotel because it clearly says there's an airport shuttle on the website and because my son likes the pool. Upon arrival, I asked to schedule the shuttle for my flight and was told there was no shuttle "because of covid" - really? My son wanted to swim before our trip to Florida - pool had no water. Covid?. I went for "breakfast", which was bagels, oatmeal and waffles. The signs for the real breakfast food were pushed into a corner - let me guess, covid? The coffee was horrible and bitter so I tried to make a coffee in the room. I always run a cup of water through hotel makers before making my coffee. Without any coffee in the maker, my cup was somehow full of coffee grounds. Maybe someone dumped grounds in the top of it. Either way, it was gross.
I asked again at the front desk about the shuttle and the day shift employee was able to get the Courtyard shuttle to pick us up. I appreciated that but maybe all the employees should know what services are offered.
I've stayed at this hotel with my family many times when using the Trenton airport. We always had a great experience until now and we will not be back.
Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. While our site does list an airport shuttle, it does specify that it is based upon request. Unfortunately are not able to offer 24 hour shuttle service so any service is based on availability which is why we were able to offer you the service upon your second request. Our pool is open and operating, however due to unforeseen maintenance to ensure the safety of our guests, the pool was closed during your stay. Our breakfast has been temporarily scaled back due to a number of reasons including Covid, and labor shortages and supply chain issues that are being felt across the country. While many businesses have been negatively affected by Covid, the Hospitality industry was by far the hardest hit, and while the pandemic effects are becoming more minimal, an industry that was so hard hit is taking longer to recover and get back to pre pandemic services and amenities.
As you mentioned, you previously hadn't experienced issues during you previous stays at our hotel, so I assure you that this stay and the amenities that you were unable to use were uncontrollable.
Rich St. Jean
Terrible terrible terrible stay. Waited two hours for my second room to be ready. Receptionist said that it had to be cleaned. When I came back to get my key, I asked for an accommodation and they said no because I requested the rooms to be on the same floor. NOT TRUE!!! The staff were rude and uncompromising. NEVER NEVER NEVER EVER will I stay here again. EVER!!!
Thank you for your feedback. I do apologize that your stay did meet your expectations. We were made aware of a request to have your 2 rooms close together, which is why we were able to provide your first room when you arrived, and then your second room when that room which was near your initial room was ready. We do try to honor all requests based on availability. I will be sure to share your feedback with our team to help ensure future guests do not have the same experience.
Rich St. Jean
1000 Charles Ewing Blvd, Ewing, NJ, USA 08628
Checked in late at night just needed a place to Sleep on the road.
Super awesome and friendly staff, great b breakfast
And one very oddly shaped pool
Dear Yechiya B,
Thank you for your feedback regarding your recent stay at The SpringHill Suites by Marriott Ewing Princeton South. I am very pleased to hear that you enjoyed your stay and our team did a great job to take care of you and ensure you received an elevated guest experience. I will be sure to share your feedback with our team. I hope the next time your travels bring you back to the Ewing are we get the opportunity to accommodate you again.
Rich St. Jean
We have stayed at this hotel for years and always been happy until this weekend. Half the lights in our room did not work and, besides half-light, the bathroom shower had mold, There was no disinfectant in any of the dispensers we tried to use (which the young man at the desk in the afternoon attributed to "outside vendor") and people in the breakfast room and lobby were unmasked at close quarters with very few exceptions. The hotel ran out of coffee at the end of Friday breakfast (doubtlessly because one truly sainted, wonderful, and welcoming though clearly overburdened woman was covering the front desk and breakfast room and lobby coffee by herself, while apparently also acting as chief housekeeper!!!) We know and understand supply chain and hiring problems but honestly it was as if seeing an old friend ill with Covid. We'll be back again in hopes that the hotel recovers but really feel sorry for a staff which knows better and is working with little evident support. Shame on Marriott Badboy!
This hotel was located in a great location easy to find with plenty of parking for our bus. The staff was extremely helpful in all aspects in helping us find a restaurant for meals that could accommodate us to just daily things a t the hotel. Definitely would stay there again. Alana the groups coordinator was also great!!
100% recommend this hotel.
Thank you for your feedback regarding your stay at our SpringHill Suites Ewing Princeton South. I am very pleased to hear that you enjoyed your stay with us. I will be sure to share your feedback with Alana and our entire team as an example of how we can continue to elevate the guest experience for our groups and all our guests. I hope if your travels bring you back to the Ewing Area, we have the opportunity to accommodate you again in the future!
Rich St. Jean