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“Nice room with some confusion”

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Hilton East Brunswick Hotel & Executive Meeting Center
Ranked #2 of 7 Hotels in East Brunswick
Cranberry Township, Pennsylvania
Level Contributor
110 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Nice room with some confusion”
3 of 5 bubbles Reviewed 26 February 2012

The hotel was clean and reasonably updated. We had a corner room that provided a nice amount of space. The bedding was above average and comfortable. Housekeeping was very accommodating as well. The fitness equipment was plentiful and of good quality. We appreciated the 15th floor lounge for complimentary continental breakfast with our Hilton Gold status.

The hotel is in a very confusing area. The ramps to the turnpike cause the local roads to clog up. I know New Jersey is full of u-turn "jug handles" but my GPS couldn't always keep up with all of the turns, ramps and restrictions.

Also confusing was the complimentary Internet we were offered for our gold status with Hilton. Upon arrival we were told about it and it was spelled out in a letter. There was no mention of a one device limit. Our bill had several charges for Internet on the morning of departure. We questioned it and we were told the offer was only good for one device per day. So why did we have charges for every device for every day? The front desk wiped out the charges and promised to reword the documentation. I certainly hope that it was just a mistake but this is something for potential guests to be aware of.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonEastBrunswick, General Manager at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this review, 27 February 2012
We would like to express our gratitude for your loyalty as a Hilton Honors Gold Member. Your review of our facilities and your accommodations is appreciated. It's disappointing if you experienced any difficulties in locating us, but we're glad that you ultimately found your way to the Hilton East Brunswick. We were delighted to offer complimentary Internet service, but we sincerely regret any lack of clarity regarding the terms. We appreciate your patience and understanding while we worked to correct any discrepancies. Thank you for your feedback. It would be our pleasure to welcome you back to the Hilton East Brunswick in the near future.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Bethel, Connecticut
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 February 2012

This property exceeded my expectations. Front desk check-in was fast and friendly. Executive lounge was great- staffed by friendly and accommodating employees. Room was decent- nothing special really. Sink drain was extremely slow, which was annoying. Nice access to highways. Perfect for my needs.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonoGirl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonEastBrunswick, General Manager at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this review, 27 February 2012
We are pleased to hear that we were able to accommodate your needs and exceed your expectations during your stay with us at the Hilton East Brunswick. Thank you for kind words regarding our dedicated staff that is always available to ensure the best possible experience is achieved with each and every guest. We look forward to welcoming you back soon.
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Richmond, Virginia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 18 February 2012

Stayed one night for business in Central NJ; booked through priceline. Great front desk staff; everything was in order from my online booking. Reception area was nice with a large stairway leading up to the ballroom level. Room was clean and had a nice view of a "mini forest" and a river. The furniture seemed a bit dated, but not a big deal for a quick business trip.

Downside - pay for parking and pay for in-room internet access. This adds an extra $20 per day to the room fee (more if you valet). Hotel next door includes free parking, internet and hot breakfast with your room charge, but thanks to the priceline negotiator,my cost was about the same.

Upside - restaurant/bar in the hotel with a good menu. The food was very good and they had a variety of beers on tap.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLUdog99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonEastBrunswick, General Manager at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this review, 22 February 2012
It is great to hear of your pleasant experiences with our staff and that you enjoyed your accommodations as well as your dining experience at our restaurants. We do provide the option of self-parking for 8.00 per day and valet parking for 14.00 per day in order to provide ample and secure parking for all of our guests, as well as complimentary use of our fully equipped Business Center. We appreciate your review of the Hilton East Brunswick and look forward to welcoming you back in the near future.
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Marshall, Texas
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

Hotel is nice and recently added wireless which was a surprise not to find when I first stayed 4 months ago. Friendliness/attentiveness of the hotel & restaurant staff is somewhat variable from just OK to excellent. Front desk staff in evenings seems a little unsure of themselves (training issue ?) as often have to ask manager for help when asked for anything beyond just checking in and issuing room key. Have had several occurrences where Hilton Honors Diamond status was not acknowledged without prompting.
Location is great for access to NYC and North Jersey locations plus right next door to Rutgers University. Breakfast buffet is usually great and well maintained but a little pricey if you only want small portions or light breakfast only.
Overall a good place for business travel and will continue to return.

Room Tip: Rooms on the back (west) side tend to have less noise from NJ Turnpike but even front side noise is...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonEastBrunswick, General Manager at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this review, 23 January 2012
As a returning guest we thank you and appreciate your comments. The new wireless throughout the hotel is an exciting addition and we are glad you agree. The central location of the Hilton East Brunswick Hotel is just another plus our guests enjoy. Your comments concerning our front desk will be addressed to ensure our staff is 100% ready for all customer inquiries. We look forward to welcoming you back for business or pleasure!
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Dunedin, Florida, USA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 December 2011

I stayed at Hilton East Brunswick for a short weekend get away and I love it. The hotel is modern, the room are clean and fairly new. The staff is friendly. I will definitely stay there again. I got a special rate using name your price with priceline.com and for the quality/ price it was a great deal.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martini C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonEastBrunswick, General Manager at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this review, 3 January 2012
Hearing you had such an enjoyable stay makes our day and getting a great deal is always a plus! We look forward to welcoming you back at the Hilton East Brunswick Hotel and thank you for your kind review.
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Additional Information about Hilton East Brunswick Hotel & Executive Meeting Center

Property: Hilton East Brunswick Hotel & Executive Meeting Center
Address: 3 Tower Center Blvd, East Brunswick, NJ 08816
Phone Number:
Region: United States > New Jersey > East Brunswick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in East Brunswick
Price range (per night): ₹ 7,397 - ₹ 12,093
Hotel Class:3.5 star — Hilton East Brunswick Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Just off the New Jersey Turnpike at exit 9 and near major highways, including Route 1, this New Jersey hotel offers easy access to Newark Liberty International Airport, Rutgers University and downtown New Brunswick. Make this stylish hotel your base for exploring all that New Jersey has to offer. All rooms are fully equipped with modern amenities including free high-speed internet access. Upgrade to an executive room for extra space designed with separate living area and special upgraded amenities such as a deluxe robe and evening turndown service. ... more   less 
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Also Known As:
Hilton East Brunswick Hotel East Brunswick
Hilton Hotel East Brunswick
East Brunswick Hilton

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