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Reviewed 29 May 2018 via mobile

I selected this hotel because it had good reviews overall and was close to Philadelphia. I was happy to discover that it was convenient to the major roads. Upon our arrival, the Manager was courteous. Another staff member who chatted with her during our check in was complaining of another employee either there or elsewhere. Heads up that as guests, we do not want to hear this. Why some employees do not get that this is unprofessional is mind boggling. Save your complaints for when guests aren't within ear shot.

Our standard room was clean and comfortable. The mirror was a nice surprise. What was an unacceptable surprise was calling the front desk because our room had no iron or board only to be told that there were none. No apologies. No empathy. No heads up. Never in my 40+ years have I stayed anywhere where this standard item was unavailable. The fact that you do not make guests aware in advance is completely unacceptable. As a result, we had to put our clothing near the steam in the shower and THEN blow dry additional wrinkles out. Major points are lost due to this factor.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank Melanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph_Piarulli, Manager at Feather Nest Inn, responded to this reviewResponded 14 June 2018

Dear Melanie B.,
Thank you for taking the time to write a review for us. Please allow me to apologize for my staff. I agree with you that employees should not discuss personal business in close proximity to a guest. I have dealt with the employees responsible and again apologize. Regarding the iron/ironing board, I do not believe we list these as amenities that we offer. The reason is that, in the past, guests damaged furnishings when these were provided. I am sorry that my staff did not explain this, nor acknowledge the inconvenience this caused you.
Sincerely,
Joseph Piarulli
Manager

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Reviewed 6 April 2018 via mobile

If you're looking for a hotel to relax, great customer service, astonishing rooms and clean. This is it!!! I will be coming back with my significant other.

I'm huge on customers service and this gave me exactly what I needed. So again, dont look pass this place.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Krystal C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph_Piarulli, Manager at Feather Nest Inn, responded to this reviewResponded 19 April 2018

Dear Krystal C.,
Thank you for taking the time to write a review for us. I'm very happy to hear that we exceeded your expectations. especially in regard to our customer service. We look forward to seeing you again soon. Sincerely, Joseph Piarulli, Manager

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Reviewed 22 March 2018 via mobile

We were probably the only guests who stayed for more than one night, since you can rent any room hourly, they didn’t even program out keys for two nights. The staff isn’t the nicest but the owner seems alright and quite talkative.
The room (love suite) itself has its own jacuzzi but no separate bathroom.
The walls are really thin and the doors (the one to the toilet and, most importantly the front door) don’t close properly as you can see in photo 4.
Hygiene isn’t one of their strengths either, before we even touched the duvet, we spotted some questionable spots on it as you can see in photo 3.
Photos 1 & 2 show hairs and dirt in the corners.
The room didn’t get cleaned the next day.
The area around the feather nest inn is not nice(industrial), you can hear the cars on the streets in the room.
The breakfast is some old looking donuts and some average coffee at best. Upon request they did not even have proper bread or bagels. But the butter, jam and toaster were on the buffet!
The 2 stars only because it’s not too expensive and has free parking.

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank Yoganism
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph_Piarulli, Manager at Feather Nest Inn, responded to this reviewResponded 19 April 2018

Dear Joram S.,
I am sorry your stay was not satisfactory. When you stayed, we were dealing with a major snowstorm that disrupted normal operations. Most of our staff, in fact, could not get in. People were filling roles they do not normally fill, which accounts for the key error. However, it was promptly corrected, and I apologize again for the inconvenience. I’d like to respond directly to a couple of your criticisms. All of our rooms have separate bathrooms. Further, cleanliness is a top priority. Our rooms are cleaned daily; however, on that day, you may have been asked if you just wanted clean towels, again, due to the storm and the lack of housekeeping personnel. The “hair” in your photo is actually fiber from the carpet backing. Also, we are not in an industrial area; we are in a group of four hotels side-by-side off of Route 38. Nearby retail includes Walmart Shopping Plaza and Wawa convenience store (directly across Route 38), multiple restaurants and shops on Route 70 (1/2 mile), Cherry Hill Mall (2 miles), and Moorestown Mall (5 miles). Philadelphia is less than 3 miles away, and Cherry Hill Rail to Atlantic City is less than ¼ mile away. Finally, our breakfast includes fresh donuts daily, four cereals, two hot cereals, raisin bread, five juices, fresh coffee, tea, and hot chocolate, and on the weekends, danish, muffins and bagels. I do apologize for anything we missed that was not up to our standards and yours.
Sincerely, Joseph Piarulli, Manager

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Reviewed 27 February 2018

This was a fun surprise birthday stay. The room was large, clean and looked just like the website. Front desk employees were really nice, hotel was quiet and it's located close to Philly so you can head there for dinner and nightlife.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank ReginaD399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph_Piarulli, Manager at Feather Nest Inn, responded to this reviewResponded 8 March 2018

Dear Regina D., Thank you for taking the time to write a review. I'm glad to hear that we met your expectations, especially on such a special occasion. We look forward to seeing you again. Joseph Piarulli, Manager

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Reviewed 31 January 2018 via mobile

From prospective of hotelier at 5 star property, this inn/motel far exceeded my expectations. The important part of any hotel/inn/motel is their room. Especially motel and inn. That being said, the rooms are spacious, kept neat and maintained well. The room has way for you to create the ambiance with the built in BGM and adjustable level lighting. Perfect romantic getaway on a budget.

Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank Japandroid89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph_Piarulli, Manager at Feather Nest Inn, responded to this reviewResponded 7 February 2018

Dear Makoshikousuke,
Thank you for taking the time to write a review. I'm glad to hear that we exceeded your expectations, and that you enjoyed our room design, background music and lighting. We look forward to seeing you again.
Joseph Piarulli, Manager

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