I booked a three night stay using two nights on a groupon deal. The deal was for the choice of either a red or pink cottage with a queen or king size bed for 420.00 for two of the nights. (The last night I would pay full price) I purchased the groupon over 1 month ago, When I called the first time to confirm the reservation they asked me to call back at a later date to confirm. When I two weeks later, I got a woman by the name of Margie.
Margie was really really hurtful and disrespectful over the phone. She stated "I shouldn't have a say in the bed or cottage because I got a deal" which I found very rude. I asked to speak to the manager who was terry. Terry told me that I did not have a choice in the bed size even though it was stated in the fine print. I asked if I could send a screenshot or email with the exact groupon. She stated no. I asked for two other possible dates where a king size bed maybe accommodated and she stated no it could not be done.
After that conversation, she went on to say "we do not plan on doing business with groupon in the future" I found that to be extremely upsetting because she went out of her way to make me feel as though I was a total inconvenience to the hotel. The groupon deal was not cheap and I had nothing to do with the fact that they had a deal with this website. When I expressed this to her, she said there was nothing she could do for me.
In the end I had to cancel the hotel which was a surprise anniversary gift for my parents...I continued to research other hotels in the area for the last minute booking and was lucky enough to find The Hotel Alcott which has had WONDERFUL customer service. I totally recommend them and hope no one else will have to go through the same poor customer service I did
- Official Description (provided by the hotel):
- The Virginia offers 24 intimate rooms in an impeccably restored 1879 landmark building and is the foremost luxury hotel in Cape May, NJ. Nestled on Jackson Street in the heart of the famed historic district of Cape May New Jersey, the Virginia Hotel offers its guests a flawless integration of service and style, with a timeless glamor. The hotel does not accept children. ... more less
- Reservation Options:
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- Also Known As:
- Virginia Hotel Cape May
- Virginia Cape May
- The Virginia Cape May