We planned a last minute shopping trip to kittery. (My sister and I and 2 kids). This was about 5 minutes from the outlets. When we arrived I was suprised how nice the lobby was, it appeared brand new. Check in was super-easy. They informed us that they would be having a managers reception at 4pm. This was a surprise and such a bonus. They had free beer and wine, nachos and cookies. Our room was an average hotel room. The bathroom was larger/nicer than average. Everything appeared brand new. i love how they have the policy that they wash all duvet covers between guests. Its grosses me out when hotels don't do that! The room was very clean. We had a refridgerator also. The kids wanted to swim so we spent a fair amount of time in the pool area. This was showing a bit of age though. It wasn't run down or dirty...it just didn't look as nice/new as the rest of the place. They have pool towels on a shelf for you to take...problem was they were constantly running out and the pool wasn't even that busy. they only put out 3 or 4 at a time. When we went to the front desk to ask for one they said they were in teh dryer and would be right out. Well, 45 minutes later still no towels...so we walked through their halls and into the elevator dripping. At 4:30 PM I called down and requested a cot be sent up. They said that they needed to wait for the shuttle driver to return and then she would bring it up. At 8:30pm I called again and was basically told the same thing, along with an apology. at 10:00 I sent my son down to the desk to ask again. It was delivered by a very apologetic shuttle driver at almost 11pm. I was a bit miffed by that situation but other than that we liked our stay. The next morning they had breakfast for free. They had pastries, fruit, cereal, and I think make your own waffles. The small lobby was so crowded. The kids were in their bathing suits and barefoot and the staff told me they couldn't be here without shoes. He was frantic! So I sent the kids back to the hallway and I hand-delivered them plates of food. Since there were no seats left we smuggled our breakfast into the pool area and sat at a table in there.
Overall this was a good value. i think they need to pay a bit more attention to customer service though. The towel situation was just dumb.
- Official Description (provided by the hotel):
- The Hampton Inn Portsmouth Central hotel is in vibrant historical Portsmouth near Pease International Tradeport. Our hotel provides amenities such as a free shuttle to area destinations and tasty offerings from top local restaurants and locally famous Redhook beer Monday through Friday*. Within easy reach are New England beaches and historic lighthouses along with Redhook Brewery and Water Country waterpark, all within a 5-mile radius. Also nearby are Lonza, Sig Sauer, New Market International, High Liner Foods and Portsmouth Naval Shipyard. Allegiant Air offers service into Pease International Airport, making our Portsmouth hotel more accessible than ever. Explore nearby Strawbery Banke, the oldest neighborhood in New Hampshire featuring more than 375 years of history. Immerse yourself in the charm of downtown Portsmouth, where you'll find local boutiques and restaurants. Browse the Kittery Premium Outlets, just four miles from our hotel, accessible with our free shuttle. Rooms with one king or two queen-sized beds are offered at our hotel in Portsmouth, NH. Select rooms provide a sofa bed and whirlpool. Connect to free WiFi and stay productive at the well-lit work desk, and feel at home with thoughtful amenities such as a refrigerator, microwave and 32-inch HDTV. Spend a quiet day at the hotel relaxing on the outdoor patio with a fire pit and grills. ... more less
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- Also Known As:
- Hampton Inn Portsmouth Hotel Portsmouth
- Portsmouth Hampton Inn