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Reviewed 7 February 2019 via mobile

Great family friendly resort and water park! The management as well as the staff are wonderful! They go above and beyond to make you feel welcome. The resort is well maintained. The breakfast was delicious. The alcove mountain view room is great for families traveling with kids. It has a separate room with a bunk bed aside from the main room with 2 queen beds. Centrally located to many local shops, restaurants and skiing. The water park is a great attraction located within the resort. Fun for all ages. Warm, freshly baked cookies at the front desk was a nice touch! The front desk staff went above and beyond to put a smile on our young children’s faces by having Keeko the monkey pay them a special visit! Keeko is the mascot of the Kahuna Laguna water park. I would highly recommend this resort and waterpark to others! A hidden gem!

Date of stay: February 2019
Trip type: Travelled with family
Thank Fam5MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedJacketNorthConway, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 7 February 2019

Fan5MA,

Thank you for taking the time to tell us about your 5 star stay. The team is ecstatic to hear of your enjoyment with the water park. We are happy to hear you enjoyed all of our activities and location. Looking forward to seeing you again in the future.

Regards,

Jon and The Red Jacket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2019

Friendly staff, beautiful views, great location and very clean! There is a lot to do in this area and you are surrounded by shopping, mountains, restaurants and mini golf right down the road. They also have a water park in the resort to keep the kiddos occupied.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedJacketNorthConway, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 7 February 2019

Heather,

Thank you very much for the great review. We are excited to hear what a good time everyone had and thank you for the special recognition of our housekeeping crew. Looking forward to seeing you again in the future.

Regards,

Jon and The Red Jacket Team

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Reviewed 21 January 2019

A reliable, not too expensive family spot. Great water park for bad weather days. Food is very kid-friendly. Don't go looking for inclusive attitudes though -- it's the father who they assume is the head of the party. I won't be bringing my daughter back.

Date of stay: January 2019
Thank erainge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedJacketNorthConway, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 22 January 2019

erainge,

Thank you for taking the time to tell us about your most recent stay. We are disappointed to hear your comments on the staff attitude. Children are the kings and queens here and your comment will be addressed with the entire team to see what happened. Truly hope you will give another opportunity to stay with us next time you are in the North Conway area.

Regards,

Jon and The Red Jacket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2019 via mobile

Besides having a wonderful time during 6 nights in the Redjacket White Mountain Resort, including delicious New Year’s dinner and party, I’m very grateful to Mrs. Elizabeth Glover, supervisor - executive housekeeper.

I’ve forgotten two golden rings in the room I stayed. After calling the hotel to see if they were found, Mrs. Elizabeth called me to inform that nothing was found but that she, herself, would go with a flashlight to look again. She found them on the bottom of a shelf in the closet. She mailed them to my house. Many thanks and congratulations to the hotel for having Mrs. Elizabeth working there.

Date of stay: January 2019
Trip type: Travelled with family
Thank Bela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedJacketNorthConway, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 20 January 2019

Bela R,

Thank you for taking the time to tell us about your most recent stay. We are happy to hear that you enjoyed your 6 night getaway. Thank you for the special recognition of Liz as she really is a superstar and really glad she was able to reunite your rings. We look forward to welcoming you back in the future.

Regards,

Jon and The Red Jacket Team

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Reviewed 16 January 2019

My family and I recently returned from another Wonderful stay at The Red Jacket. North Conway. We've been lodging here for 20+ years now and once again, it did not disappoint.

The moment we walked in, we were happily greeted by long time staff members Gary, Kelly and Chuck. It was great to see and catch up with them. All TRUE masters of their craft.

We stayed in a wonderful Town House that provided ample room for all. Days were spent sight seeing at favorite area spots we've come to know and love throughout the years and the waterpark --- nights, at Palmer's Lounge, the Game Room and just convalescing in our Town House.

We indulged in the Christmas Buffet which was outstanding --- everything you could imagine --- and the Breakfast Buffet? Equally outstanding! ALL the trimmings!

Thank you ALL for another amazing stay, truly, greatly appreciated!!

Kind Regards,

Andrea & Family :)

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Kittles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedJacketNorthConway, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this reviewResponded 18 January 2019

Andrea,

Thank you for taking the time to tell us about your wonderful Christmas Homecoming. We really appreciate what loyal guests your family has been. Appreciate all the wonderful comments about the team and our facilities. We look forward to welcoming you back again as you are part of our Red Jacket Family.

Regards,

Jon and The Red Jacket Team

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