We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Outstanding service and fun” 5 of 5 bubbles
Review of Red Jacket Mountain View Resort & Water Park

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Red Jacket Mountain View Resort & Water Park
Ranked #8 of 24 Hotels in North Conway
Certificate of Excellence
Bedford, New Hampshire
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding service and fun”
5 of 5 bubbles Reviewed 7 March 2012

This was our third stay at RJ, and the high level of service and comfort continues unabated. From check-in to check-out, everyone is so friendly and helpful, and just passing someone on the walkways is a friendly experience. We had two great days in the waterpark, which is so much fun, especially while snowing outside! The breakfast is always great, with a wide selection and made-to-order omelets not to be missed. When we checked in during a very busy time for the staff at RJ (school vacation week) they were very friendly and accommodating.

I asked if possible to change rooms for more space with the family, and Steve Lambert, the general manager, found us space, and made a deal I couldn't refuse! We wound up staying extra days, and had a blast. He took the time to get to know me a little, and it was obvious that he enjoys what he does, and does it well. We also took advantage of the sleigh rides, bonfires with hot chocolate, and cookies at the front desk.

All in all a great time, with friendly staff led by a manager who knows his stuff! I couldn't have asked for more, and will definitely continue to stay there on every visit to the north country.
Jeffrey R. Johnson, M.D.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dhmanchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 9 March 2012
Thank you for the great review and personal notation! When you stayed and if there was something you needed to be more comfortable, we asked you how high we can jump!

Thank you for choosing us when you could have picked other resorts for your trip from Bedford!

We also are excited that the small details added up to be a memorable vacation for you when you cited: "We also took advantage of the sleigh rides, bonfires with hot chocolate, and cookies at the front desk." We plan on providing activities and amenities that allow for as much fun families or couples would want.

I look forward to your family returning as you plan the next trip:Slambert@redjacketmountainview.com is your contact email Doctor!

Thank you from all of us, Steve Lambert & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,307 reviews from our community

Traveller rating
    768
    339
    127
    47
    26
See reviews for
965
112
8
44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

Just returned from a two night stay at Red Jacket Mountain View and loved every minutes...ideal location, close to skiing, shopping and restaurants. I highly recommend the water park Kahuna Laguna. My children are 4 and 2 and they, along with us, loved it! If you purchase a pass for a day, you can use it the next morning from 8 30 Until 10 00 a.m. RJ also has an arcade with air hockey. Also the breakfast is very good..all around a wonderful stay. For parents with young children I also recommend a room with an alcove...it is a perfect place to put the kids to bed and let the adults enjoy the rest of the evening in peace.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Toughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 7 March 2012
I loved this review, especially coming from someone who recognizes the great food in places like Toscos! Your review touched upon the fun that families have and then when it's bed time, the suggestion for an alcove room is perfect - Thank you very much for visiting from Hingham and we all hope to see you back soon and in the meantime, keep travelling as we will follow your reviews and suggestions too!

Steve Lambert & Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, New Hampshire
1 review
5 of 5 bubbles Reviewed 6 March 2012

We spent our February vacation day tripping with our 13 year old son Matty so we had no set plans which can be a bit of a problem trying to get reservations at such a great destination as The Red Jacket, but not for GM Steve and his staff. From the minute you step into the lobby on a cold winter day your greeted by the warm smell of cookies just baked, all of the staff where ever you go had big smiles and warm welcomes, they all made you feel like you were coming home for a visit. The water park was awesome!! very clean and a boat load of fun no matter what the age!The breakfast buffet had a great selection of food from the omelet station to fresh fruit and of course all the great staples like beacon,eggs and the like.The views from the dining room are breath taking and the room is comfy and cozy with a fire place. Matty and I also had quite the battle of air hockey in the arcade and so many other games to play there. The Red Jacket defiantly has something for everybody whether you have kids or not from the horse draw sleigh rides to bonfire with hot chocolate to pop corn and movies this place is a must see and stay!!!

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ted J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 7 March 2012
Thank you for a super review: it is 60 degrees today and we'd almost forgotten what the fresh warm cookies from Kelley our baker smells like when first coming in from the cold. I am glad that you found all aspects of your vacation memorable and great for the kids too.

Digital distractions aside, a fun family game of air hockey has no match! We plan out the weekends like yours with some quality family time and even group competition time mixed in. Thank you again for recognizing our sung and unsung heroes who made your visit special, it's fuel for everyone here!

Your icon photo is awesome by the way, the landing pool picture will keep Kahuna Laguna on top of mind for everyone who reads your reviews.

I hope to see you again this summer as we are planning some great fun: 2012 style!

Steve Lambert, Kelley the Baker and the team all Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrimack, New Hampshire
1 review
5 of 5 bubbles Reviewed 5 March 2012

Our first visit to the RJ Resort in North Conway, NH and we were very impressed! The water park was the big draw for us. In comparison to Coco Keys in Danvers, MA it is a bit smaller but a more enjoyable experience. It is not as crowded for one. The RJ caters to its guest first before letting the public in and you can certainly tell the difference. I felt very comfortable letting our 10 and 12 year old children enjoy the park on their own while my husband and I relaxed in the spacious hot tub. All four slides were a blast and we all enjoyed them! The park was very clean and well supervised by lifeguards. The snack bar and eating area looked great. The park is well ventilated and does not feel humid or stuffy. The locker area and bathrooms were also very clean.

I made our reservation two days before our visit on February school vacation week. We arrived an hour early and were happy to find that our room was ready and we checked in right away. Our room was spacious and comfortable for a family of four. The room was very clean and updated. We even had a balcony/porch over looking the front landscape of the resort. The bathroom sink area was a bit small. I would have liked a few shelves and hooks on the doors.

I initially did not realize that the hotel accepted pets. When I first became aware of this I can honestly say that I was feeling a bit skeptical before I saw our room. However, to my surprise I never smelled a dog or heard any barking. The resort is obviously very good at separating their guests based on their personal needs.

Our housekeeper, Josie, was awesome! She was very happy to make sure we had a pleasant stay. She went out of her way to make change, she supplied us with extra towels, and personally took the time to show me where the laundry room area was. She was very sweet and delightful!

The breakfast buffet was plentiful!! There were so many choices. Our favorite was the omelet station. The fruit was fresh and everything was hot and yummy. The view in the dining room was spectacular. The dinner prime rib dinner buffet was equally as nice.

My husband and I enjoyed drinks by a cozy fire side while our children played a room away in the arcade/game area. The game room area was well equipped with plenty to do for the kids and was in a central location. My husband and I managed to have two drinks while the kids were having fun...yahoo!!

The RJ resort had plenty to do to entertain the family... horse drawn sleigh ride, bonfire with hot chocolate and marshmallows, story time, movie time, ceramics and more. It felt like being on a cruise ship with all the activities going on!!

We decided to try skiing for the first time and were happy to find that Cranmore Mountain was literally in the back yard! Just a hop, skip and jump away from the RJ resort...we could have walked there!! Plenty of trails and lots to do...however, that will be a separate review.

While we were there we noticed that they had townhouses. I will certainly be considering that arrangement for a longer stay next February vacation!

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dolly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 7 March 2012
What a great review! First and foremost: Our kudos to the star Josie on our team happens daily, she is mentioned as a great individual by nearly every guest she meets, and she's a fine representative of our entire team! Thank you for caring enough to recognize her...

Your thorough review was Five Star in our book - absolutely true that unlike most Water Parks, we cater to our resort guests in designing and running it for overnight packages...We sometimes get feedback that folks show up and expect to stay at other lodging choices then use our water park only to find that we are not a public park and wish they had made us their vacation stay to boot!

Thank you for the mentions on food, and family play time in the arcade also. The Prime Rib Buffet is one of our most popular dinner options and is worth mentioning on it's own as you did!

You mentioned the proximity to Cranmore Mountain as walkable, it surely is...Fourth of July exemplifies this every year, our quaint downtown is walkable and a good way to burn off Sunday Brunch too!

When you want to reserve a Townhome for February 2013 send me an email and let's book it up so that you can stay longer and enjoy family time with us again! Slambert@redjacketmountainview.com is a start...

Thank you again from our entire resort as we have taken your review and copied it for every member of our team. It's sort of like a gold medal that they've appreciated post-vacation weeks...

Steve Lambert, Josie and the entire staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 March 2012

All of the people who work at the resort were very friendly, helpful, courteous and dedicated.
Brian one of the lifeguards saw my daughter and I loading our pick-up with luggage for 6 and came right over and did all the lifting for us. It was so appreciated.
The waiters and waitresses in the restaurant were so helpul, attenative and without being to overburdening. The food was good, and priced for families. The rooms are nothing to write home about but they were clean and comfortable, just nothing spectacular. The activities for the children were excellent, cookie decorating, sleigh rides, WII Game tournament, affordable arcade, and the water park was awesome. We all have a good time.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bcrookernh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 4 March 2012
Excellent review of your Excellent Vacation!

Thank You for your kind words covering all of our resort, we appreciated your family choosing us and then your nice review today...We are proud of the food and activities alike, your thanking our lifeguards and dining staff is great- encouraging words for us all!

Thank you again and when you return after the spring we will have some surprise looks to show off, see you then!

Steve Lambert & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near North Conway
1.5 km away
Hampton Inn & Suites North Conway
0.8 km away
Comfort Inn & Suites North Conway
2.1 km away
North Conway Grand Hotel
North Conway Grand Hotel
#9 of 24 in North Conway
4.0 of 5 bubbles 1,318 reviews
Show Prices
Show Prices
Show Prices
1.4 km away
Residence Inn North Conway
Residence Inn North Conway
#7 of 24 in North Conway
4.5 of 5 bubbles 588 reviews
12.9 km away
Lodge at Jackson Village
3.6 km away
White Mountain Hotel and Resort
Show Prices
Show Prices
Show Prices

Been to Red Jacket Mountain View Resort & Water Park? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Red Jacket Mountain View Resort & Water Park

Property: Red Jacket Mountain View Resort & Water Park
Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price range (per night): ₹ 9,393 - ₹ 22,410
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. Body surf in the swirling wave pool. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool, an area designed with them in mind. Water park admission is additional. Deluxe accommodations (some pet-friendly) feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our new four-bedroom homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda and Expedia so you can book your Red Jacket Mountain View Resort & Water Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing