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Reviewed 20 February 2020

I stayed at this hotel recently and was disappointed at how much the room cost versus the value of the room, etc. The bed was lumpy and uncomfortable and the pillows were fairly flat. There were what looked like orange soda stains on the heater and coffee stains on the nightstand. I began to wonder if the room had been cleaned at all following its previous occupants. The ceiling light blew and I needed to have the bulb replaced because it was one of the main sources of light in the room. However, the maintenance person and the desk clerk were yelling at each other because of this and I regretted having mentioned the problem. All that being said, i was glad to have a place to stay that was located so near to the venue of my meetings.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Mountaingirl422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pauline L, General Manager at Quality Inn & Suites, responded to this reviewResponded 20 February 2020

Thank you for posting your review. I do apologize for everything that went wrong. I will be looking into each issue. We are in the middle of doing upgrades and this will include new matresses for the rooms. Please come stay again and let us make this right for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2020 via mobile

We’ve stayed at the royalty inn twice now this winter-you can’t beat the value! The room is clean and has everything you need. Our kids love the mini arcade and of course the pool/hot tub!
The location is convenient to ski mountains, and winter fun.

Date of stay: January 2020
Trip type: Travelled with family
Thank YorkMaineFamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pauline L, General Manager at Quality Inn & Suites, responded to this reviewResponded 5 February 2020

Thank you for your review. We appreciate the feedback and kind words. Come visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

Great price for this secret spot which is only 30 minutes from Sunday River skiing. Plenty of restaurants in town, a Walmart for other needs, and a wonderful fitness center at the hotel with workout machines, cardio room, racquetball court, indoor basketball court and very nice indoor pool, hot tub, sauna, locker rooms.

Room tip: Apartment is newly remodeled with full kitchen and is on ground floor right by parking and fitness club.
Date of stay: January 2020
Review collected in partnership with this hotel
Thank SuperseedUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pauline L, General Manager at Quality Inn & Suites, responded to this reviewResponded 28 January 2020

Thank you for posting a review. We appreciate the feedback and kind words. Happy to hear you enjoyed your stay. Come visit us again.

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Reviewed 21 January 2020

The staff was friendly and the hallways were nice and warm .The pool was warm but it is a public fitness center pool so it was crowded.The beds had not been changed over in any capacity .Chip crumbs hair and Body odor makes for a restless stay

Room tip: check your beds to make sure they have been changed over .
Date of stay: January 2020
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Anajohnson0214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pauline L, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 January 2020

Thank you for your review. I am so very sorry that your room was not up to standards. I will be checking further into this.

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Reviewed 21 January 2020

We and another couple had adjoining pet friendly rooms. Our dog friendly room was odor free, clean, comfortable and warm! (the temps were hovering around 0 that weekend. The kids loved the pool and basketball court. We thoroughly enjoyed our visit.

Date of stay: January 2020
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank CaptBob19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pauline L, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 January 2020

Thank you posting your review. We much appreciate the feedback and the kind words. Happy to hear you enjoyed your visit with us. Come visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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