I am sorry you did not find your stay to your expectations. I would like to take this opportunity to comment on some of your accounting of your stay. We do have scheduled capital improvement projects planned for the inn (exterior painting as one of them) that will be taking place over the next few weeks due to our contractors schedule. Our groupon offer was published and purchased by you in March 2011 with an expiration date of Aug, 31, 2011. Upon review, we see that your reservation to stay with us using your groupon voucher was made on 8/13/11. Unfortunately, at that late date, the room that you were requesting (the Windsor Room) was already reserved, so you chose the Devonshire room to stay on 8/28/11. Hurricane Irene was predicted to hit the New England area during that weekend, but luckily as it made it's way up the coast, we here in eastern NH were spared. On 8/26/11 you called to reschedule your reservation. We did make an exception, to accommodate your situation, to extend the groupon offer past 8/31/11 and advised that we had the Kensington room available on 9/5/11. We were never asked about other room availability. You seemed to be pleased that you were offered a room past the expiration date. (To note, neither the Windsor Room, nor the Devonshire Room, were available on 9/5/11 so that is why neither of those rooms were offered). Our breakfast that morning was cinnamon raisin french toast with a side of fresh cooked bacon. We do offer a buffet bar with fresh cut fruit salad, 3 types of juices and coffee for guest to help themselves to. Unfortunately, we did have a guest in the dining room that was inconsiderate and did speak on her cell phone during her meal. I am sorry that that guest was not more courteous. We find that there is a fine line at any inn to keep the engagement with our guest to an informative/professional level while respecting their space and private time. When approached by our guests we are more then happy to give recommendations and history of the inn and town but do not like to impose ourselves. Over the years we find that to work best for our guests. Lastly, at your time of checkout, you did state some of your concerns, but it did not seem that you were receptive to any explanation that were being offered so unfortunately your checkout did not go as smoothly as it could have. I hope that this response can clear up any misunderstandings that you may have. Sincerely, Kate