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Omni Mount Washington Resort
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Reviews (3,982)
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Reviewed 13 April 2012

This was our fourth visit to the Mount Washington, each year since 2009. It is a beautiful hotel in a majestic setting. It is a National Monument, a tribute to the age of Edwardian elegance and a trip back in time. The place exudes romance and history, and is well worth a visit.

There were some disappointments this time. The outdoor pool was closed for repairs. Fabyans restaurant was closed for renovations. The Bretton Arms dining room was closed for renovations. The toy shop was closed for renovations. Unfortunately we were never advised of all this when making our reservations.

Until this year, the main dining room had 3 different evening menus. If you stayed 3 nights, you would enjoy a different menu each night. This was a wonderful feature. Now, unfortunately, there is only one menu. Omni now manages the hotel. Omni should reinstate the 3 menu policy.

The breakfast buffet in the main dining room was good, but there was less choice than in previous years.

There is now a policy of applying a 20% tip for any table with 6 or more people. There were 6 of us but this included two little girls, ages 2 and 6. The level of service was no different than if there were two or four people at the table. We think this policy is just a money grab on Omni's part.

All of which is to say that Omni is on a profit sharing arrangement and is cutting costs and raising revenues for its own benefit. A friend who has been visiting the MW since the 1970s told us that the room rates at Christmas and New Year's have become "outrageous" and resulting in only 50% occupancy at those times. Better to lower the rates and increase the volumes to achieve economies of scale. A basic lesson in economics.

I will say that our room rate was very reasonable, not being at peak season.

Be careful with valet parking. I had to return to the car shortly after it had been valet parked and discovered the car was not locked. We had been shopping that day and there was $800 worth of merchandise in it.

The hotel opened in 1902 and originally had 365 rooms, many of which were very small to house maids and nannies travelling with their employers. The hotel now has about 200 rooms, and most of the small ones have been combined to make larger rooms. However, a few small ones still exist. Be sure to ask for a larger room. Also, ask for a room facing the Mount Washington mountain, a better view than over the parking lot at the front of the hotel.

The bathrooms are mostly the original size and are rather cramped. Just so you know. This is not a show stopper.

The beds and pillows are exceptionally comfortable.

During our recent visit, the room was very warm even with the windows open. We were told the A/C does not work until it is more than 55 F. outside. Go figure.

I have reported my concerns to the hotel. The managers were clearly concerned in what I had to say. I believe they are genuinely interested in providing good customer service and are very keen to have repeat customers.

There is so much that is good about the MW that I hope my comments here will not discourage you from visiting.

One other thing. New Hampshire is a great place to shop. No sales tax, great prices, and lots of sales in Settlers' Green in nearby North Conway. Go and take advantage of the strong Canadian dollar.

Room Tip: Ask for a larger room facing the Mount Washington mountain.
  • Stayed: April 2012, travelled with family
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5  Thank VACATIONER097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Mount Washington Resort, responded to this reviewResponded 19 April 2012

Thank you for sharing your experience from your recent stay at the Omni Mount Washington Hotel. We are pleased to hear that we met most of your expectations on this visit, but we apologize for any inconvenience that our maintenance operations may have caused. We constantly strive to improve our guest experience, so your feedback is welcomed and appreciated, and it will be used during our regular operations meetings. Thank you for your continued support, and we look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2012

Great place for all ages. there are so many amenities and activities that it appeals to everyone in the family.

  • Stayed: August 2011, travelled with family
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1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

We traveled here for some spring skiing with another family. Unfortunately, there was no snow and very little skiing to be had. Instead, it was so warm, we hung out by the outdoor heated pool in March! The view of the mountains is spectacular near the pool and make sure you go up to the rooftop for a great photo op! The background will look like a studio backdrop! The spa is enormous and fantastic and the food and drinks around the resort were great! Our only complaint was the noise from the hallway into our room (we were near the elevator) - there was a big gap under the door and we could hear everyone who came off the elevator or was just walking by. I guess this is part of the charm of an old hotel! Other than that, the hotel is beautiful and in a great location for skiing if there is snow! We will definitely return, especially since the Balsams is now closed.

Room Tip: Adjoining rooms for a family of four was ideal! We kept door open and it was like one huge apartment with 2 bathrooms. Ask for rooms not near the elevator and stairs if you like quiet at night and in the early morning.
  • Stayed: March 2012, travelled with family
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1  Thank mandjfoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Mount Washington Resort, responded to this reviewResponded 12 April 2012

We are pleased to hear that we met your expectations during your stay at the Omni Mount Washington Hotel- it sounds like you had a wonderful time. It certainly was an interesting March, weather-wise, though we did manage to continue skiing at Bretton Woods until April 1 (a couple of weeks sooner than usual). Thank you for sharing your experience and feedback, and we look forward to welcoming you back again, either during the summer or perhaps next winter, when the snow returns!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2012

My husband & our tween, teen & myself were lucky to secure the last double queen room, 2 weeks before Feb vacation week! I was concerned the room would be a tight squeeze for the 4 of us but was pleasantly surprised at the generous accommodations! The queen beds faced each other as opposed to side by side with a huge cathedral ceiling and ample room to move about with all of our ski gear. Loved the lodge type effect with huge roaring fireplaces and various games set up in all of the many many sitting areas. A formal dining room, casual pub, tapas style lounge & semi formal dining room kept us entertained and satiated. Loved the courtesy buses to the ski mt. & ski valet closet was a savior! My tween loved the dog sled ride and my husband & teen are still talking about their 3 1/2 hr. zip line adventure through the white mountains! Hands down, the SPA was the winning ticket for me (the mom) took my tween in for a princess mani/pedi while I enjoyed a pedicure myself. So nice to share that experience with her! Surprised my hubby with a 90 min deep tissues massage apt. which he reveled in after a couple of days skiing the black diamonds with our teen! Gorgeous amenities, thoughtful staff, oodles of options to entertain all ages! We'll be back!

  • Stayed: February 2012
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2  Thank YummyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

Perfect place for a weekend trip. Amazing scenic place.

  • Stayed: March 2012
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Thank BrunoBeloHorizonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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