We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Bretton Arms: Good value when you do your research”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Omni Bretton Arms Inn at Mount Washington Resort
Certificate of Excellence
Rutherford, New Jersey
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Bretton Arms: Good value when you do your research”
4 of 5 bubbles Reviewed 27 December 2011

We stayed at the Inn for 4 days in December. After reading the reviews, we understood that this was not a 4 star property, and decided to figure out if it was an overall good value. Considering that we wanted to go skiing each day, we reviewed their ski/stay package, and realized that it was a great deal. We also took into account the included breakfast, and access too all Mt Washington amenities. Deducting the value of the daily lift tickets, and the breakfast as well ($20 pp amazing buffet breakfast at the main hotel - $40 total) the room itself came out to cost $50 or so. That being said, only a dozen of the trails on the moutain were open, but we knew this when booking. For the price we paid, the deal was worth it. The resort does remove the ski/stay package and increase pricing substantially during holiday periods, at which point the value of staying there does become questionable.

Positive Points:
Historic inn - has a warm B&B feel
High quality breakfast buffet at main hotel included
Shuttle access to everything on the property - very convenient, esp when its cold out and you don't want to walk to your car
Access to all the pools and activities
Access to Rec Center with additional pools, DVD rentals
Free Historic tours
Petlovers - your doggie can stay here (but be aware if you have allergies - we don't own pets and definitely felt a bit of stuffiness in the room)

Recommendations: Personally, in terms of pricing without the ski package, I would think that anything higher that $160 or so (plus $20 resort fee, which is tacked on nightly) would not make too much sense. The hotel is cozy and charming, but it simply wouldn't meet the expectations of anyone paying more. For instance, our reservation said that we would have marble vanities in our bathroom - but we didn't even have vanities - only a ceramic pedestal sink. On the sink, both knobs and the faucet leaked when turned on. The beds were extremely soft - and we got used to it - but anyone used to harder beds would have an awful time trying to fall asleep. As Omni Select Guests, we also chose a complimentary Wall Street Journal paper to be delivered to our room daily - but got the NY Times each day instead. The complimentary apple cider in the lobby was empty 50% of the time we tried to get it, and the receptionist did not know how to refill it. The wireless internet also did not work for an entire day. (The latter three complaints are relatively minor ones - but if the hotel chooses to offer the little "extras" then they should honor them.)

Another big point of confusion was the downstairs restaurant at the Inn. No one ever knew when it was open for breakfast because their daily resort newspaper didn't have it listed as "open for breakfast". However, on some days it was open anyway. Also, when asked how to order off the a la carte breakfast menu at the Inn (since the breakfast was included), the receptionist told us that we could only order up to $20 worth of food pp because that was the price of the buffet menu at the main hotel. But, once we sat down at breakfast, we were actually allowed to order a juice, coffer, starter, and entree per person - which cost substantially more than than $20 pp. Again - not something that would spoil our trip - but basic things that the staff should be trained on.

Unless you're in a big hurry to have a quick breakfast - I would defiitely recommend the main hotel for breakfast instead. It's an amazing selection of high quality food - and the views can't be beat.

One final thing I wanted to note is that we decided to try out the pool at the Lodge (which was nice), and asked the receptionist to show us one of the rooms while we were there (since we read those reviews as well - most of which seemed to be horror stories). The Omni Lodge is a step down from the inn and really is a motel - and if you're considering staying there, the "motel" aspect should not be forgotten. All rooms are accessible from the outside, and are relatively dated with the older decor and CRT TVs. And, even if you're staying there - you still have to go outside to get to their on-site indoor pool and sauna - which is really a pain when it's winter. The rooms are clean and not "awful" - but again, the value depends on price. I certainly wouldn't book it for much more than $100 per night, especially since the $20 resort fee is also charged and there is no breakfast included - and there are tons of other motels in the area.

Hope this helps someone book their next trip!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank InnaSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Bretton Arms Inn at Mount Washington Resort, responded to this review, 5 January 2012
We are happy that we met most of your expectations during your recent stay at the Omni Bretton Arms Inn, but we apologize for the small inconveniences you experienced. We also appreciate the specific and detailed feedback you have shared, as it will be very useful to target discussions during our regular operational meetings. Thank you for choosing the Omni Bretton Arms Inn, and we look forward to the opportunity to welcome you back to Bretton Woods on a future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

460 reviews from our community

Traveller rating
    296
    99
    33
    24
    8
See reviews for
166
210
5
17
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Chatham, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 20 November 2011

We actually stayed at the Mt Washington Resort but had dinner our first evening at the Bretton Arms. This review is for the restaurant at the Inn. The Main Dining room at the resort was closed for the evening for an event yet the Bretton Arms was almost empty. Yet it had taken me 3 days to get a reservation for 6 people. Apparently the main hotel has to defer to the maitre d' for booking reservations. it was an unnecessary irritation. The meal cost us $500+, with entrees ranging from $31 to $45. My dry $37 filet and potatoes were far below average and memorable for that reason.

But of note was the Maitre d'. We ordered a round of drinks that came to us half full. After commenting on them to our waiter, he indicated he would top them off. That was absolutely the right thing to do, and I hope he wasn't chastised for it.

The Maitre d' came out to our table , and instead of welcoming us which we assumed, he actually yelled at us saying they were full drinks- as if we had never ordered one before. He then made a snide comment about wanting us "to get home safe." He was loud, aggressive, hostile, rude and, as we knew and it turned out, absolutely wrong(the next night at the main dining room our drinks were actually full-he might want to check that out)

My daughter spoke with him privately and told him he was totally unprofessional, wrong and insulting, and he owed our table an apology. He agreed but never showed his face again. In all our collective years of dining out none of us have ever experienced that kind of treatment.

As my first exposure to the Mt Washington Resort with a party of 6 people for the weekend I have to say that I was pretty scared it was going to be a nightmare. I was prepared to just get in the car and leave. As it turned out the Maitre'd at the Bretton Arms and his restaurant were the only negatives, thank goodness.

The rest of our stay at the main hotel was an absolute delight. The food in the main dining room was superb, Stickneys was excellent at lunch, the continental breakfast was very good, the staff outstanding, and our rooms immaculate and lovely.

Someone needs to look into this. I can not believe we are the only ones who have experienced this unacceptable behavior. He is costing the Resort money. I will go back to the Mt. Washington Resort , but I will never step foot in the Bretton Arms again.

  • Stayed November 2011, travelled with family
    • Value
    • Service
Helpful?
2 Thank travelonward2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Bretton Arms Inn at Mount Washington Resort, responded to this review, 30 November 2011
Thank you for sharing your experience with us at the Dining Room at the Omni Bretton Arms Inn. We are disappointed to hear about your experience and apologize for the reservation delays and the service issues. We take guest service very seriously throughout the resort, and will use your feedback to target discussions with the manager of the Bretton Arms Dining Room. We look forward to the opportunity to meet all of your expectations on a future visit the Omni Mount Washington Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 November 2011

Having needed a vacation, my wife and I have heard alot of great things about the Resort. Once our car was valeted and we entered the resort we were overwelmed with the polite staff and overall appearance of the hotel. You can either be more active with hiking, biking or golfing or simply relax in the outdoor heated pool, sit by the firepit or just relax with your significant other playing scrabble on the deck admiring magnificent views of Mt . Washington. I definately recomennd the resort for couples and famlies alike. Even with the three weddings that took place over the weekend, we never felt like we not being taken care of. Great job Omni Mt. Washington staff. I look forward to revisiting the resort next year.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SparkyNico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 18 October 2011

This property is a stones throw away from the main resort and offers complimentary shuttle service to the resort which is greatly appreciated. Everything that you want to do will be located at the main resort. The inn is old and it definitely shows. The rooms are an okay size and the beds aren't that comfortable. If you join the Omni Select Guest program you can choose a complimentary beverage every morning which is definitely a nice touch.

Free wi-fi and a newspaper delivered to your room makes for a great deal but not really because this inn is wildly overpriced. I will not state how much we paid for our stay but I can assure the property is not worth that price tag. Eating the Inn Dining Room is a nice alternative to the stiff rules that exist in the Dining Room at the main resort and the food is just as tasty. The service is impeccable and the inn is definitely clean. I think it just needs a slight renovation and upgrading off all beds for it to be at its best. Even though I enjoyed my stay I know I will not be staying here again unless I can secure and amazing deal.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank asiae2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Bretton Arms Inn at Mount Washington Resort, responded to this review, 29 October 2011
Thank you for sharing your experience during your recent stay at the Omni Bretton Arms Inn. We are pleased that we met most of your expectations, especially regarding the Select Guest program and the Dining Room at the Arms, and we appreciate your feedback regarding pricing. We hope that you will give us the opportunity to welcome you back to Bretton Woods, whether it is at the Omni Bretton Arms or perhaps the Omni Mount Washington Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NH
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 October 2011

My mother and I spent a weekend at the Bretton Arms and had an amazing time. We got off to a bumpy start. I had requested and early check in, but our room was not available until after the official check in time. We were told it would take 20 minutes, so we sat around waiting and ended up waiting for over an hour. Had we been told it would have taken that long, we would have had no problem taking a walk and exploring...
Our room was OK. I understand that it's a historic hotel, but it still needs updating. The TV was small and very old. There was a huge stain on the carpet and paint was peeling. BUT, it was clean and comfortable.
We ate at the dining room at the Inn and at the main hotel. Both experiences were great! We also got manicures at the Spa which were amazing!
The views from the deck of the hotel are gorgeous and we spent many hours just relaxing and taking it all in. It's this experience that made our weekend well worth the money!

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JTRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniManager_1, Manager at Omni Bretton Arms Inn at Mount Washington Resort, responded to this review, 18 October 2011
Thank you for staying with us at the Omni Bretton Arms Inn - we are pleased that we were able to meet your expectations. We apologize for the wait during your check-in, but glad that your dinners and trip to The Spa were so enjoyable. Thank you for sharing your experience, and we look forward to welcoming you back to the Omni Bretton Arms in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Bretton Woods
0.6 km away
The Lodge at Bretton Woods
The Lodge at Bretton Woods
#2 of 2 in Bretton Woods
3.0 of 5 bubbles 271 reviews
24.3 km away
The Wentworth
The Wentworth
#2 of 4 in Jackson
4.5 of 5 bubbles 789 reviews
24.7 km away
The Inn at Thorn Hill & Spa
Show Prices
Show Prices
Show Prices
23.8 km away
Lodge at Jackson Village
0.4 km away
Omni Mount Washington Resort
Omni Mount Washington Resort
#1 of 2 in Bretton Woods
4.5 of 5 bubbles 3,289 reviews
19.4 km away
Mountain View Grand Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Omni Bretton Arms Inn at Mount Washington Resort? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Omni Bretton Arms Inn at Mount Washington Resort

Property: Omni Bretton Arms Inn at Mount Washington Resort
Address: 173 Mt Washington Hotel Rd, Route 302, Bretton Woods, NH 03575
Phone Number:
Region: United States > New Hampshire > White Mountains > Bretton Woods
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Bretton Woods
Price range (per night): ₹ 15,981 - ₹ 30,932
Hotel Class:3.5 star — Omni Bretton Arms Inn at Mount Washington Resort 3.5*
Number of rooms: 34
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda and HotelQuickly so you can book your Omni Bretton Arms Inn at Mount Washington Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Bretton Arms Inn At Mount Washington Hotel Bretton Woods
Country Inn Bretton Woods

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing