I have stayed here several times and really enjoy the location and the rooms. Being a Total Rewards customer I am always receiving special discounts and rates. We made plans for President's weekend and I booked the room on-line. I decided to book the larger and nicer Executive King room. The standard rate was much cheaper but I decided I wanted to try this room instead. We got there at 4:30 with their check-in time of 4:00. Everything seemed fine at the front desk and we went to our room to find we were in the smaller standard room. I went back to the front desk and explained we had booked an Executive and I was even paying the higher rate. I was told that by booking a "room type" doesn't guarantee you that type of room. And they were all full and this was the only room for us. I understand I may request a non-smoking room and maybe not get one but to book and pay for a larger room and then not get one? I was told "it's only $20 more per night for the Executive". I told her I wanted my $20 per night back. She wasn't happy and was rude about it but I got it. I asked if I could speak with a manager or someone in charge and that got me no where. I have since written a letter to management but have yet to hear from them. I'll stay at Mont Blu from now on.
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- Also Known As:
- Harveys Lake Tahoe Stateline
- Harveys Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV