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Reviewed 17 September 2017

The Nugget is a great place to stay for couples and families. They have a game room for the kids and nice casino action for the adults. The rooms and hotel are clean and the workers are friendly. This might be my favorite hotel.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 September 2017

We are glad that your family had a wonderful stay with us at the NEW Nugget Casino Resort!

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Reviewed 17 September 2017

The Nugget's newly renovated rooms are spacious and very comfortable, but the footprint of the building is confusing. With two towers, it's built in a horseshoe configuration. It's a bit confusing, but once learned it is manageable. There are plenty of dining choices and tablr games.

  • Stayed: September 2017, travelled solo
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Review collected in partnership with this hotel
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

Over all good service and great areas down on the main floor to discover and enjoy. Everyting you need is at the Nugget. Only had one bad and ugly room experience that was corrected with great results by moving me to another room.

  • Stayed: September 2017, travelled on business
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Review collected in partnership with this hotel
Thank N7692XOrichardd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacyschierling, Manager at Nugget Casino Resort, responded to this reviewResponded 19 September 2017

On behalf of the Nugget Hotel Casino, I would like to thank you for taking the time to comment regarding your recent visit. It is our ongoing goal for each and every guest who stays and/or plays at the Nugget to have a truly memorable experience. I assure you that your comments and concerns are very important.

We are sorry to hear that the initial room you were checked into did not meet your expectations and are very glad to hear that the situation was rectified immediately.

Thank you again for sharing these details with us. We want you to know that we appreciate that you put your trust in the Nugget and look forward to the opportunity to welcome you back in the near future.

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Reviewed 17 September 2017

When you tell a guest that they will receive a refund of the deposit upon checking out, be TRUE to your word. If that's not the truth don't say it. Unfair to the guest to expect it and still not get it

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 766kiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stacyschierling, Manager at Nugget Casino Resort, responded to this reviewResponded 19 September 2017

Thank you for making us aware of the information you received with regards to your deposit for your stay. We clearly fell short of providing accurate information and wish to apologize for any confusion.

Thank you again for sharing these details with us. We hope you will accept our sincerest apologies. We want you to know that we appreciate that you put your trust in the Nugget and look forward to the opportunity to welcome you back in the near future to restore your faith in our establishment and staff.

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Reviewed 17 September 2017

Have been coming to the Nugget for 50 years and it is just a habit to book at the Nugget mostly or Grand Sierra on occasion. it was more of a relaxed family atmosphere years ago than now but I continue to come back.

  • Stayed: September 2017, travelled as a couple
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    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank greghT4612UB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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