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“Good Place, 'needs some attention'.”

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Nugget Casino Resort
Ranked #2 of 17 Hotels in Sparks
Auburn, California
Level Contributor
124 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good Place, 'needs some attention'.”
Reviewed 10 April 2012

I have been going to the Nugget for about 30 years. Our family always loved the pool on the 5th floor. The pool and roof/windows above it are due for a remodel. The 'upgraded' tower is run down now, window locks are broken, the TV gets local channels very grainy, and the building overall seems to be suffering from the current economy.

There are no 'comment cards' in the rooms (no phone books either). To comment on the TV leaves no opportunity for detailed comments, good or bad. They do not seem to care if all was well or not. Also, Wi-Fi for 'one device only' is a joke. Either have included Wi-Fi or don't. Extra charges for little things drive customers nuts.

Management needs to take a look around and inquire of guests to get back on track.
They have dropped the ball.

Room Tip: The newer tower costs less and is just as nice. Watch out for 'resort fees' and extra Wi-Fi...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1947-FORD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janugget_pr, Public Relations Manager at Nugget Casino Resort, responded to this review, 25 April 2012
Dear 1947 Ford,

Thank you for being a loyal Nugget customer for all these years! I’m sorry that your most recent experience did not meet your expectations. We are currently in the planning phase for a renovation of the West tower rooms.

Our VP of Hotel Operations, Jim Southard, would like to hear more about your experience. Please contact him to discuss the details of your trip. We would love the chance to make it up to you.

Thank you,

Missy Hinton
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,726 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Calgary, Alberta
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 8 April 2012

Stayed here only as a stop over on the way to San Francisco. The gentleman who checked us in was very friendly and helpful. The price is reasonable, however, I am always annoyed when hotels charge for wi-fi, you have to pay for Internet and for each device you want to use, ridiculous. Spent zero time in the casino, and did not eat at any of the restaurants. Pool looked nice, but was closed for cleaning, another negative.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
233 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 8 April 2012

I stayed at the Peppermill in Reno but spent most of my time in the Nugget since I enjoyed the atmosphere and the card dealers were much more friendly. Not nearly as fancy as the Peppermill but a much better time. Also, John's Oyster Bar is an awesome restaurant. Grab a chair at the Oyster Bar / Open Kitchen and watch them shuck oysters and prepare great dishes. You have to try the Cioppino which is a seafood stew. It's out of this world! Oh yeah, and the Sports Book closes at 9pm for some reason. Bizarre........

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Worldtravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orem, Utah, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2012

Given the killer price we booked online, I was a little apprehensive of the quality, cleanliness, etc. we'd encounter on arrival. The Nugget turned out to be an excellent experience. Room was large and well-kept. Fresh, clean bedding & bathroom linen, comfortable bed. Self-parking was close and convenient. Front counter personnel very friendly and helpful.

Entire property clean and well-maintained.

OK, the decor is a little garish, but this is a casino property (what would you expect?). I can easily tolerate casino-like decor, given the price, cleanliness, comfort.

I also like the fact that the main casino areas are slightly apart from the front counter & room elevators.

Excellent omelet, tasty and plenty of it, for breakfast at Rosie's.

Good place, great value!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worldwide
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 March 2012

Whether you're there on vacation, business, or a weekend gambling junket, the Nugget Casino Resort is THE place to be in Sparks!! We happened to be there for a convention, and although we attend the organization's convention every year, there hasn't been a place yet that can equal the spaciousness, service, food, atmosphere, or welcoming and accommodating attitude of the Nugget staff! Everything was first rate, and we heard no complaints from the nearly 1500 attendees at the convention.The Nugget is a serious contender on the list of cities for the organization's future conventions - and it should be on yours too!!

Room Tip: The views were great from either side of the hotel.
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  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldvetsailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nugget Casino Resort

Property: Nugget Casino Resort
Address: 1100 Nugget Avenue, Sparks, NV 89431-5750
Phone Number:
Region: United States > Nevada > Sparks
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 17 Hotels in Sparks
Price range (per night): ₹ 2,461 - ₹ 74,038
Hotel Class:3.5 star — Nugget Casino Resort 3.5*
Number of rooms: 1400
Official Description (provided by the hotel):
The Nugget Casino Resort is located in the heart of Victorian Square in Sparks, Nevada, The Nugget offers hotel accommodations, casino thrills, dining, nightlife and entertainment that are nothing short of extraordinary. With a modern, full-service casino between two soaring, 28-story East and West guest towers, we are committed to making sure your stay at our Northern NV hotel is comfortable, enjoyable and relaxing. Sophistication and style, with stunning views of the sparkling Reno city skyline and Sierra Nevada Mountains, await you in each of our 1,400 beautifully appointed guest rooms and suites. Step off our complimentary airport shuttle, breeze through the doors of our exceptional hotel in Sparks, NV, and enjoy infinite diversions that include: 24-hour casino gaming and eight restaurants, 110,000 square feet of meeting and special event space, a year-round atrium pool, a fitness center, and two live entertainment venues. Despite the impressive list of amenities to our name, it is actually our warm, friendly service - above all else - that sets our historic hotel casino apart as a truly special place in the Reno area. We look forward to welcoming you to the Nugget Casino Resort soon! ... more   less 
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Also Known As:
John Ascuaga`s Nugget Hotel Sparks
John Ascuagas Nugget Hotel
John Ascuagas Nugget Resort

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