I have been going to the Nugget for about 30 years. Our family always loved the pool on the 5th floor. The pool and roof/windows above it are due for a remodel. The 'upgraded' tower is run down now, window locks are broken, the TV gets local channels very grainy, and the building overall seems to be suffering from the current economy.
There are no 'comment cards' in the rooms (no phone books either). To comment on the TV leaves no opportunity for detailed comments, good or bad. They do not seem to care if all was well or not. Also, Wi-Fi for 'one device only' is a joke. Either have included Wi-Fi or don't. Extra charges for little things drive customers nuts.
Management needs to take a look around and inquire of guests to get back on track.
They have dropped the ball.
- Official Description (provided by the hotel):
- The Nugget Casino Resort is located in the heart of Victorian Square in Sparks, Nevada, The Nugget offers hotel accommodations, casino thrills, dining, nightlife and entertainment that are nothing short of extraordinary. With a modern, full-service casino between two soaring, 28-story East and West guest towers, we are committed to making sure your stay at our Northern NV hotel is comfortable, enjoyable and relaxing. Sophistication and style, with stunning views of the sparkling Reno city skyline and Sierra Nevada Mountains, await you in each of our 1,400 beautifully appointed guest rooms and suites. Step off our complimentary airport shuttle, breeze through the doors of our exceptional hotel in Sparks, NV, and enjoy infinite diversions that include: 24-hour casino gaming and eight restaurants, 110,000 square feet of meeting and special event space, a year-round atrium pool, a fitness center, and two live entertainment venues. Despite the impressive list of amenities to our name, it is actually our warm, friendly service - above all else - that sets our historic hotel casino apart as a truly special place in the Reno area. We look forward to welcoming you to the Nugget Casino Resort soon! ... more less
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- Also Known As:
- John Ascuaga`s Nugget Hotel Sparks
- John Ascuagas Nugget Hotel
- John Ascuagas Nugget Resort