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“Always Enjoy GSR and Reserve Wine Bar”

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Grand Sierra Resort and Casino
Ranked #7 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 weeks ago

The hotel always ensures we have a Concierge Suite, the rooms are always perfect, I wish they still had a Concierge service , perhaps there is a plan for that in the future. We visit the Reserve Wine Bar each time we visit GSR. The Sommelier always remembers my wife and I, and remembers my wife's preferences for wines--subsequently we always walk away with a couple of bottles under our arms. Thanks for the fantastic service and expertize wine knowledge.

Room Tip: If you are a light sleeper, ask that your room does not face the airport.
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank REX C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CortneyMJT, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear Rex,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Melissa at the Reserve Wine Bar. We have passed on your kind feedback to management so Melissa can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon!

Thank you!

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Reviewed 4 weeks ago

The new pool area is huge and set up for groups to relax. The main pool is not Olympic size but there is another adults only pool. I appreciate the fact that the pool is on a lower level than the casino so you don't have to trek through that area in a wet swim suit.
The location is easy to find if you are driving. They could improve signs for turning into the parking areas.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank OlderAndWiser48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CortneyMJT, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear OlderAndWiser48,

Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed The Pool. We truly appreciate the excellent rating you have awarded us and your feedback regarding signage. We hope you visit us again soon!

Thank you!

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Reviewed 4 weeks ago

I was here on business and the conference center was great! Overall, the hotel had a luxury feeling without the cost. I enjoyed the ambiance and the self parking.

And while it is an enormous hotel. It's very easy to get to!

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank calagtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear calagtoday,

Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience during your conference. Guest service is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return.

Thank you!

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Reviewed 4 weeks ago via mobile

Comfortable rooms and plenty of gambling. Nice Italian restaurant, Japanese restaurant , steak restaurant and cafe. Good wine bar also. Out by itself which is a good thing. Much cleaner than downtown area. Big hotel with everything you need.

Stayed: October 2017
Thank MIZER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear MIZER,

We loved reading your review. Thank you for sharing your experience and choosing the Grand Sierra Resort and Casino. It is a pleasure to know how much you enjoyed several of our restaurants in Restaurant Row. We truly appreciate the recommendation to your friends and family, and we are looking forward to you visiting us again.

Thank you!

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Reviewed 4 weeks ago

I have stayed and played at Grand Sierra several times over the past year. It is a 7 hour drive from my home in Oregon. Typically, assuming good weather, my trips to the reno area involve gambling and fishing.

I have stayed/played all over the west, Vegas, Reno, Cal, Oregon, and Grand Sierra is my favorite by a wide margin. Here are the highlights:

1. Rooms are excellent, modern, well equipped, well maintained. My last trip the room had both a fridge and microwave. They have a remodeled tower which I hope to stay at next trip.
2. Comps are excellent if you gamble. Free nights, free play, comps that can be used for non-gambling amenities. Lots of tournaments and special events. This last trip they had a slot tournament where you played as an individual, as part of a team, and your casino host also competed against other hosts for free play for his/her players. It was a ton of fun, and awards included a great private breakfast buffet
By the way, my host, Susie Moore, is outstanding.
3. There are a wide variety of restaurants, and I have found the food excellent at all that i have tried. Of course, I usually earn enough comps to eat for free, so maybe I am not very critical.
4. Although i usually travel alone, they have great activities for kids, and there are a lot families on the property every time I have been there. 50 lane bowling alley, movie theater, fun center, newly remodeled outdoor pool and sauna, golf driving range where you hit to islands in a lake, and I have probably missed a bunch of stuff.
5. Reservations are easy. Check-in is typically fast, especially when compared to Vegas, staff is helpful and friendly.

In conclusion, I highly recommend this resort for you and/or your family.

Mike Morris

Room Tip: The higher the better, as far as the views
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  • Stayed: October 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank michaelmL1865PP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear Mike,

Thank you for this amazing and detailed review! We appreciate you taking the time to give us your feedback and are elated to hear about your overall, consistently excellent experiences while visiting GSR. Guest service is very important to us here at the Grand Sierra Resort and Casino and we are thrilled to hear that your Host, Susie, is exceeding your expectations in this area.

We look forward to your return very soon.

Thank you!

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Additional Information about Grand Sierra Resort and Casino

Address: 2500 E 2nd St, Reno, NV 89595-1200
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range: ₹ 4,741 - ₹ 12,664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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