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“Below average” 2 of 5 bubbles
Review of Extended Stay America - Reno - South Meadows

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Extended Stay America - Reno - South Meadows
Ranked #29 of 65 Hotels in Reno
Carson City, NV
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Below average”
2 of 5 bubbles Reviewed 18 February 2012

I booked this hotel through Hotwire. Pros: Rooms are very clean with new carpet, paint, etc.. Cons: I have been in the hotel for about 4 hours and thinking about not staying the 2nd night. First, on arrival, I had to pay an extra $5 per night to get a non-smoking room. Second, I've been here for about 4 hours and for the last 2 I've been listening to a BOOMING TV next door. Walls are paper thin. I get up every 10-15 minutes to switch the heater on from high hot to high cool to drowned out some of the noise. It's bad. And the mattresses... as mentioned in other reviews, they are rock hard. When I first sat on the bed I was surprised, it was like sitting on a wooden chair, they really are rock hard. Also,the TV, believe it or not it's a 24" to 26" TV -- I didn't know they made TVs that small. Strange....

  • Stayed February 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Reno - South Meadows, responded to this review, 21 February 2012
Thank you for taking the time to review your recent stay at ExtendedStay America Reno - South Meadows. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
    17
    18
    13
    12
    5
See reviews for
11
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20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Woodbury
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 29 December 2011

This hotel was clean and modern, a great choice for the convenience of fully equipped kitchen facilities and location. I liked being out of the bustle of downtown and close to more suburban shopping choices for groceries and restaurants. The room was updated and clean with nice bedding, a Signature Queen studio, but not spacious. No breakfast provided, but that is why you have your own kitchen and refrigerator! We stayed only one night, so their policy of one $4.99 payment for internet access per stay was not to our advantage, I wish they would give one nighters a break on that. The room price was a very good one for the Reno area on the date we stayed, we would have had to go to Carson City to get as good a deal as here. The space was ok for two people, if we were really doing an extended stay it may have been cramped. Good choice for one person in town for business, though.

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank looniest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 December 2011

Just a really friendly well priced Hotel with excellent Hotel Rooms for the traveller who likes a self contained style room.

Nothing was a problem, The Hotel is close to a number of bars, dining and shopping facilities. Less than an hours drive to Tahoe/Squaw valley it remains a much more affordable stay even when you take into account petrol to get to the snow. Tahoe was near $300/night and that doesn't include any ski tow fees.

You get 30% off your ski tow fees as a special offer. It makes sense , why spend more money when you don't have to - and you stay in a place that is like home and you feel part of the family. I will be recommending this Hotel to my travel agent!

  • Stayed December 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scott252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Havelock, North Carolina
Level Contributor
257 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 19 November 2011

I have stayed here 3 times in the past few years and will choose it again if I need to be in that part of Reno. I like this option instead of a casino. The rooms are spacious enough for me as a business traveler. I like being able to use the kitchenette instead of eating out all the time. The recliner is a nice touch too along with a table and chairs and a desk.

The location is close to the freeway and shopping. There are nice laundry facilities on the premises and some vending machines. You can ask for a mattress topper at the front desk since the mattresses are REALLY hard. The front desk will also supply dish detergent, hair dryers and some other necessities if you forgot them. Wi-Fi will cost $4.99 for the duration of your stay whether it is for one night or longer. It should be free, but that one time charge isn't too bad and the connectivity is excellent.

I think my only gripe about this property is there are no automatic entrance doors. Whether you are pulling your luggage along or using the luggage buggy provided in the lobby, the two sets of doors are difficult to maneuver through.

The staff is very friendly - especially Kam and Sonia.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SharonB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ktbug147
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 21 September 2011

Yet another wonderful stay at the Extended Stay. Its always clean, inside and out, a nice home away from home. Last time I stayed here I slept really well, but for some reason this time I could not. It seemed like the beds were harder. They offer mattress toppers and really I wish I took them up on it.

The other issue I had, though it didn't affect my stay, some of the stations on the tv didnt work well. Really other than that, no issues at all.

Front staff is fantastically friendly and explained everything we needed to know about our stay.

I would recommend this anyone coming to Reno.

Room Tip: I always spend the couple extra bucks for the comfort suites. fancier linens on bed and a leather r...
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ktbug147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Reno - South Meadows

Property: Extended Stay America - Reno - South Meadows
Address: 9795 Gateway Drive, Reno, NV 89511
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #29 of 65 Hotels in Reno
Price range (per night): ₹ 4,941 - ₹ 9,475
Hotel Class:2.5 star — Extended Stay America - Reno - South Meadows 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extendedstay America Reno-South Meadows Hotel Reno
Extended Stay America Reno

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