We had a great time at the Park MGM the fact of the smoke free environment and the great staff in all the departments made our trip very pleasant great restaurants we loved the slots great variety our room was clean and fresh very important they followed the CDC guide lines making us comfortable and able to enjoy our stay. We loved the place
Wyndham
Booking.comBooking.com
Perfectly clean room, always saw staff cleaning, everyone very friendly and all needs were met. The only complaint is that I’d like a fridge, so much food it would’ve been nice for a place to leave leftovers instead of them going bad.
great room! the bed & pillows were absolutely amazing! although hot tub was cold & staff at pool never came by for us to order! when we got the bar food it was plenty & good! bartender was super nice & quick service!
The check-in was long and slow; not enough available staff. The room looked like the bed and table (no desk) was dropped in. Several days in a row housekeeping stated the ran out of wash clothes; I inquired at different times. Hallways and elevators were very hot. Very dim lighting in hallways. A total disappointment.
Dear E4887VYjeffreys,
We would like to begin by extending our sincere apologies that we did not meet your expectations on multiple facets of your visit. It is regrettable to learn about your check-in experience as well as your impressions of your room. We recommend utilizing the mobile check-in feature via our MGM app in order to bypass waiting in a check-in line. We would like to extend our apologies that your housekeeping requests were not fulfilled due to running out of inventory. We want to assure you that this is not reflective of the service we strive to give our guests. We value guest feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. Thank you again, and we truly hope this atypical occurrence will not hinder you from giving us another opportunity to serve you in the future.
Warm Regards,
Matthew
Guest Experience
A/C takes a long time to cool the room. Bathroom sink was dirty. No refrigerator in the room, you have to depend on ice or walk down to the casino for anything cool. Walls are VERY VERY thin. You could hear everything anyone was doing upstairs and in the rooms next to you.
Dear Leanny1988,
Thank you for taking the time to review your recent stay with Park MGM. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We regret to learn about your experience in our room and appreciate your insight. In addition, we do offer fridges for personal use that our guests may request by contacting Front Desk. Additional fees may apply. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.
Kind Regards,
Matthew
Guest Experience
Best part of this hotel was being able to check in early on the app and being able to get key card on your phone. Also, smoke free casino/hotel was very nice. Didn't worry about smelling like smoke when we checked out. Also, rented a Pool cabana, which was great. Definitely recommended, book in advance and enjoy the pool and poolside service.
