Visited for the Psycho Festival.
I had great service on the casino floor, and at every desk, bar, restaurant, and music venue I visited.
Contactless check-in and check-out are super efficient
Room was spacious, modern, clean
Delicious food options for every budget
staff and music venues are top notch
I plan to go back next year.
Wyndham
Booking.comExpedia.com
We did not have any wash cloths and we were told they had a shortage and to use hand towels. I attempted to work with the staff but I ended up having to take a Uber to tj maxx to 10 wash cloths. Which was an added expense to me.
Dear 85davisg40,
We would like to begin by extending our sincere apologies for the inconsistencies with your requests for additional wash cloths. It is regrettable to learn our services fell short in your instance, and this is certainly not indicative of our high standards. We hope that you will consider giving us another chance to better your opinions in the future.
Warm regards,
Alejandra
Guest Experience
Rooms needs more work, they look kinda dirty, also casino the odors it’s way stronger and mix with the perfume you guys use omg that was nauseous but staff were really nice when I do check in and everything it’s just the hotel not the staff.
Dear isrrapaloma,
Thank you for providing your insightful feedback regarding your stay with us. We are disheartened to learn about your disappointments with our guestrooms. We do appreciate your comments about our staff. Please know we value your feedback as part of our continual effort to improve the experience we strive to provide. We hope you will consider visiting us in the future.
Warm regards,
Alejandra
Guest Experience
We had a great time at the Mandalay Hotel. Celebrated my son's 21st birthday at the Psycho Las Vegas Rock Festival \m/ \m/ Rock On!!! We will definitely be back to enjoy the swimming pool area some more, and as a home base for Raider games, GO RAIDERS!!!!!
Enjoyed the entire long weekend. Only issue my wife had a sore back perhaps from the soft mattress. Other than that enjoyed Ri Ra curry fries and live music. Wave pool and lazy river were excellent. Saw the Michael Jackson ONE show. Well done.
My stay here was amazing! Staff was great, environment was exceptional, but a few very minor inconveniences. But nothing not to warrant anything less than perfect score. Such as ice machine being out of service, and having no access to lower rooms.
