My wife and I arrived to a room on the 5th floor and there were issues. The shower door was broke and there was a dirty towel. So I called the front desk and right away got me a new room which was fantastic. It was clean well stocked and a terrific view of the fountain. Love my stay will be back in June.
Booking.com
Taking safety measuresBooking.comTaking safety measuresBooking.comTaking safety measures
We went to Bellagio in September 2020 and had a great central fountain view room. Only problem was it was not cleaned very good. We went again in October 2020 and had 2 rooms with fountain view. Tried to get them close together but they could not have been farther apart. Both rooms were on total opposite sides and had side views of the fountains. Both rooms were dirty and didn't even have the tape across the doors that said they were cleaned. One of the rooms, the bathtub faucet fell off and the same with the sink fixture. We come to Vegas a lot but probably not to Bellagio again for that price and what you get.
It is our goal to provide a phenomenal resort experience for our valued guests. Thank you for sharing your valued feedback regarding your visit to Bellagio. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to voice your concerns regarding your stay online. Feedback is critical as we look to improve our performance moving forward. Please accept our apologies for the misunderstanding with the cleanliness of the guest rooms as well as the maintenance issue endured. This circumstance is certainly not indicative of our exceptional service standards, and rest assured we will speak with the appropriate management to discuss the issues you received. It is our hope, that during your next visit to Las Vegas we will have the opportunity to restore your faith in our property.
Sincerely,
Guest Experience
My friend and I made an impromptu trip to Vegas from southern Orange County. We researched hotel accommodations during the car ride and the Bellagio seemed like it would be the nicest place to stay. Prices weren’t bad either. The hotel staff was nice and the maintenance inside the place was impeccable. Thank you to all Bellagio staff for the hard work you guys put in 24 hours a day to keep that place in tip-top shape! We had a lovely time there. Would recommend staying at the Bellagio. 10/10
We stayed at the Bellagio penthouse 2BR for a week and was pleasantly surprised that the rooms were very spacious, clean and had amazing views of the fountain and sweeping views of the strip. Although staying in a casino hotel one would assume that service would be slow and inefficient, not at the Bellagio! Check in was prompt, our bags got brought up quickly, housekeeping was excellent and we had our own set of lifts serving the suites so we did not have to wait long. The hotel is huge and lovely! Lots of shopping and centrally located. It was too cold to swim so we gave the pools a miss but will definitely go back in the summer.
We had dinner at the buffet restaurant which was rather disappointing. Breakfast at the conservatory was amazing and highly recommended. We had a great time at the Bellagio and will be back again.
We checked in for my bday , asked for accesible room and high floor as the website was showing , they didn’t pay attention called them they said it is what it is ! Room was dirty , shades were dirty as you see .... checked out after first night and gave my business to Wynn Las Vegas and they should refund my second night that I cancelled and it hadn’t happened yet !
I’ve always wanted to stay at the Bellagio. Finally got the chance, but I was disappointed. It’s just a hotel, not anything special. Room was average. Casino was average. Restaurants were of no interest. All very expensive. Wish there was a coffee shop onsite...someplace to get a sandwich or cup of soup. Guess that doesn’t exist in Vegas anymore...except maybe downtown. I think I’ll go back to Caesars next time.
Thank you for taking a moment to provide your perceptions of Bellagio. It is our goal to provide a phenomenal resort experience for our valued guests. We are saddened to learn that your visit failed to exceed your expectations, and appreciate that you took the time to share your concerns with us. Feedback is critical as we look to improve our performance moving forward. It is our hope, that during your next visit to Las Vegas we will have the opportunity to restore your faith in our property.
Sincerely,
Guest Experience
