On my first visit to Las Vegas from England, we stayed at the Four Seasons from 28th Dec to 2nd January. The hotel was great and housekeeping staff really courteous and helpful. However, on the night of the 30th, my 21-year old daughter wanted to head back to the room but my husband was still playing at the casino. My daughter was happy to go back to the room by herself but, after discussion with my husband who said he wouldn't be much longer, I went with her.
As we got to our floor, about halfway down, a young man wearing a hooded jacket with the hood up was just standing. As we approached him, he started walking ahead of us. When he got to the end of the corridor, he again just stood still. As he heard the click of the roompass, he turned around and headed back towards us. Knowing I couldn't get into the room before he could get his foot in the door, I stood outside and my daughter entered the room. The man and I just watched each other until he had passed down the corridor.
Unsettled by the incidence, I phoned the front desk to tell them about the man. No one got back to me but, luckily, my husband saw him leave the Four Seasons lobby and had noticed him because he still had the hood up.
Replying to a survey, I said I thought even a note under our door would have been reassuring. After another email, I did get a phone call from the hotel saying that someone else had also reported the man and, unfortunately, "Las Vegas does attract a criminal element". They said that their Security had been unable to locate the man.
I appreciate that it wasn't the hotel's fault that the man was there but their response was poor. Also I cannot understand how my husband managed to see this man a good 5-10 minutes after I (and someone else) reported the man but the hotel security could not. The hotel is not that large nor does it have many exits. It would also have been reassuring to know at the time that they had taken by concern seriously.
I occasionally wake up at night and wonder "what would have happened if my daughter had gone to the room alone?".
The hotel and staff were great but
- Official Description (provided by the hotel):
- Known as a respite from the bustling Las Vegas Strip, the Forbes Five Star Spa is located inside the non-gaming, non-smoking Four Seasons Hotel Las Vegas on the Hotel's lobby level with complimentary valet parking just steps away. Designed to offer a tranquil, fully customizable spa experience, this intimate space features 12 treatment rooms, including two oversized couples' suites and an expanded co-ed Zen Lounge. Guests can indulge in an array of personalized treatments and services, featuring the industry's leading eco-friendly product lines such as Naturopathica, Phytomer, Pure Fiji and Ajne. The Spa's design was inspired by the natural beauty of the desert. Throughout the space, warm colors, natural materials and artwork inspired by nature exude a soothing feel. A reception area features a striking reception desk highlighted by an oversized art piece made of walnut hardwood. In the sleek Zen Lounge, sheer curtains create a serene feel, while treatment rooms in metallic hues are finished with materials such as bronze, granite and cork. Other areas feature eucalyptus cabinetry and maple tables. Warm, private spaces allow guests to relax before and after a treatment and make The Spa ideal for enjoying alone, with a significant other or with a group for bridal parties or girlfriend getaways. Gentlemen's facials and body treatments are also available. An expanded retail selection allows guests to continue their Spa journey at home. It features products used in all services, gifts and Four Seasons logo items as well as seasonal, fashion-forward athletic wear. The Spa includes a separate Nail Bar and a recently enhanced Fitness Center, which features state-of-the-art equipment by Matrix Fitness. ... more less
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- Also Known As:
- 4 Seasons Hotel Las Vegas
- Four Seasons Las Vegas
- Las Vegas Four Seasons