We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved the experience not the staff”

Sin City Scooter Rentals & Tours
Reviewed 14 April 2016 via mobile

We called Sin City at 10:30 am, was told he was with customers but that he would be at the shop all day. He said all the info was on the website, I told him I would be there in 2 hours. At 12:30 we showed up to the business ($20 cabride as we really were in a hurry to get out to red rock).

Noone was there. He was out for lunch. The other group that showed up called, he said he would be back in 15. 10 minutes later I called again to ensure he knew others were waiting. Again was quoted 15 minutes for his return. About 20 mintues after we first arrived he showed up.

He then told both groups he was sold out the $19.95 special price. Got quite aggresive over it. Even showed me receipt that all 5 were rented out. They were rented out at 10 am... I called at 10:30.

Owner got quite argumentative and loud. ... I'm on vacation and this staff is going off on both groups.

We tried to come up with a compromise but ended up paying the $29 for 3 hours.

We then tried to get helmets. Most of the $5 rental ones were broken. Found 2 that would work and they both broke while on the trip.

First scooter while he was teaching my son how to drive had a flat tire, I pointed it out staff did not. So we had to switch out first machine.

Almost an hour after arriving we got to leave but one scooter needed gas. Filled it up 2 doors down. Could not get scooter to start. When staff finally came to help he told us we had over heated the motor, that I should have left it running and a bunch of other little complaints. We had driven half a block. He brought me a new scooter. Which again I had to fill up with gas. When this was happening he saw a piece on my son's 2nd scooter was missing a piece. So back to the store again.

Got the third scooter and can you guess it... it needed gas.

It is now after 2.. 2 hours of our trip and all of our hiking tine has been taken due to Poor customer service and lack of maintenance.

Riding the scooters was AMAZING! Taking them to Red Rock highlight of the trip.

Owners need to keep equipment full of gas, and in working condition so that it doesn't negatively effect travelers with their limited vacation time.

Thank SimplifyinCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
75
JPMiles / Payback Arrow
Reviews (5)
Traveller rating
Traveller type
Time of year
Language
Filter

1 - 5 of 5 reviews

Reviewed 20 November 2015 via mobile

The staff was very helpful and informative. 3 hour rental for $15 for the small scooters. The scooters kept up with traffic on the strip. Well worth the money for the fun we had.

Thank Duane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2015

Good and funfilled experience with lots of people here to enjot there vacation. staff are good . go.

Thank aana888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 14 March 2016
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Sin City Scooter Rentals & Tours also viewed

 

Been to Sin City Scooter Rentals & Tours? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
75
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing