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“Great experienxe”

Gray Line Las Vegas
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Attraction details
Owner description: Grand Canyon, Hoover Dam, Red Rock, and Much More!
Useful Information: Activities for older children, Baby buggy parking
Reviewed 2 weeks ago via mobile

Me and my mum booked the Gray Line Grand Canyon West rim and it didn't disappoint!
Thomas our driver made the experience the best it could possibly be and made the travelling entertaining. What a lovely patient knowledgeable gentleman who has a great sense of humour, a real credit to the team.
I work in the travel industry and will highly recommend this experience to everyone, its a must!

1  Thank carlyelizabethlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ED F, General Manager at Gray Line Las Vegas, responded to this reviewResponded 2 weeks ago

Dear carlyelizabethlee,

Thanks for the nice post about your Gray Line experience to the Grand Canyon,. We appreciate both the 5 stars you gave us and the nice comments you had for our driver/guide Thomas. We think Thomas is both a great gentleman and very funny, yet its nice to hear it from our valued guests.

On behalf of everyone at the nearly 200 tour companies that make up the Gray Line I want you to know that we area all looking forward to seeing you on another Gray Line tour sometime soon...and with more than 3500 adventures at 700+ locations on 6 continents, we will always have a great tour waiting for you.

Regards,
Ed

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Reviewed 2 weeks ago via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ED F, General Manager at Gray Line Las Vegas, responded to this reviewResponded 2 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Our family were booked onto the South Rim Grand Canyon tour, all of us were super excited to see the beautiful Grand Canyon. We were picked up from our hotel at 6:30am, and after picking up from several other hotels we were taken to a 'check in' centre - this is where the trip took a turn for the worst. Firstly we were queued for just under two hours to attain wist bands which signalled which tour we were allocated to. Whilst we understand this may be a necessary procedure, to bring in everyone at once and put them into one winding queue with only three persons 'checking them in' seems ridiculous when it could of so easily been staggered with different times. Furthermore the staff, namely 'Randy' seemed more interested in up-selling expensive VIP packages, and making sarcastic remarks than explaining the tour people had actually bought onto. To make matters worse, we were told that our tour would not be inclusive of the hoover dam, which me and my family were extremely excited to see as part of the tour. The member of staff vaguely explained we couldn't visit under 'federal Government' regulations, despite it being advertised and included in the price and the West Rim tour being allowed to visit which made zero sense to us and everyone else. Eventually myself and others complained about this, and although met with some degree of reluctance, one of the member of staff offered for us to be upgraded to the West Rim tour free of charge which was much appreciated in light of the situation.

Once boarded onto the bus with reserved seats, the tour improved massively - the bus was lovely and modern, the drive was considerably quick given the distance and out driver Thomas was in his own league... He cracked us up multiple times, whilst being super informative and made the tour enjoyable for the whole family - he is truly a credit to the gray line tours.

The time spent at the Grand Canyon was unbelievable, we had a comfortable four hours at the site, which meant there was plenty of time to explore! With an efficient shuttle system (despite the long queues) we were able to see both points, and would highly recommend the sky walk for a surreal experience. We were told to be back at the meeting point by half three, unfortunately a few of the guests were 40 mins late, meaning our departure was delayed, although this is beyond the tours control, obtaining contact numbers for these situations wouldn't of gone amiss.

Overall, despite a poor and unorganised start which could be easily resolved with a little more thought, the day ended on a high with thanks to the gentlemen who sought for our upgrade to the west rim tour (which we were super grateful for!) Thomas driver and obviously of course beauty that is the Grand Canyon!

Thank Isabella0099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ED F, General Manager at Gray Line Las Vegas, responded to this reviewResponded 2 weeks ago

Dear Isabella0099,

Thank you for being a Gray Line customer and providing feedback. I would like to aplogize for your terminal experience, normally we have a lot more staff, however due to unforeseen issues we were a bit short staffed on your date- we do apologize. We are very happy that after the formalities were taken care, that you day with us improved and that our driver/guide Thomas was able to enhance you day at the West Rim. Of course, the Canyon is simply stunningly beautiful and the SkyWalk does provide a unique viewing opportunity, what with the Canyon 4000 feet beneath your feet as you walk on the U shaped glass bottomed bridge.

On behalf of my entire staff I want you to know that we are eagerly looking forward to seeing you on another Gray Line tour when you next return to fabulous Las Vegas- perhaps one to check out the inside working of the mighty and beautiful Hoover Dam.

Regards,
Ed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ED F, General Manager at Gray Line Las Vegas, responded to this reviewResponded 2 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

We had a FANTASTIC DAY with Kevin L. He made the trip fun and informative. The Mercedes van was comfortable and had WiFi. Kevin went out of his way to make sure our every need was taken care of. The best tip was to go to the last stop first. We beat the crowds and got the best pictures. A perfect day from start to finish.

Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ED F, General Manager at Gray Line Las Vegas, responded to this reviewResponded 2 weeks ago

Dear Deborah D,

Thanks for the nice post regarding your Grand Canyon tour experience with Gray Line. We are all very happy that you enjoyed your visit with us to the awe-inspiring Grand Canyon and that our driver/guide Kevin was able to enhance your enjoyment of this wonder of nature. I would also agree with you that Guano Point is the best viewpoint and the views are simply amazing!

We are proud members of the global family of nearly 200 Gray Line tour companies and on behalf of everyone at Gray Line around the world, I want you to know that we are all eagerly looking forward to seeing you on another Gray Line tour sometime soon....and with 3500+ adventures spread over 6 continents, we will always have a great tour waiting for you.

Regards,
Ed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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