Jim was just amazing!! He was so enthusiastic and excited about everything and that made me get excited too!! It was really nice to see someone who enjoys their job so much, espeically after being on the bus with people for over 10 hours!! He had everything planned out to the minute! The DVD's were timed almost to the minute to arrival of the different locations (Hoover Dam and Grand Canyon). I really enjoyed watching the Las Vegas themed DVD's on the bus :) When we arrived on the bus our breakfast was waiting for us on our seats and lunch was just delicious. You are very well taken care of on this tour! Jim always checked to make sure everyone was comfortable and well taken care of. I would highly reccommend Jim to all my friends and family!