We did not know what to expect as we had booked on-line before our trip. Trip went without any problems. Our particular trip included, pick up at hotel by shuttle, dropped at another hotel to get the bus, free water and a snack then us being dropped off in Williams, stayed overnight (they were expecting us) all meals included, travelled by the train to Grand Canynon - complete with a cowboy shoot-out before boarding. Saw elk on train trip - awesome! Got off the train, we were advised which direction to go to get on a bus for the one and half hour south rim tour. This went smooth as well. Back to the drop off for lunch (not included) and back on a bus for return trip to Vegas. Bus trip was a bit long but there was a stop along the way. Overall a great tour, would recommend it highly if you don't wish to drive by car. Also recommend you take more snacks & water.
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