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“Peaceful Hotel with a Need for Improvement”

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JW Marriott Las Vegas Resort & Spa
Ranked #59 of 266 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 January 2018

The JW Marriott Las Vegas is a peaceful hotel located in the Summerlin area of Las Vegas, NV. If you want a peaceful stay without the craziness of the strip, this is your hotel to stay in Las Vegas. The rooms are spacious and they have a wonderful full service spa that is under renovation in the co-ed area, but still provided a full experience. The housekeeping staff was extremely friendly and always exceeded our expectations in maintaining the room clean and having a smile. Nevertheless, during our New Year Celebration in December, we noticed that many departments within the hotel property did not communicate effectively regarding the new year's events. Rates regarding brunch, hotel credits and events were not clear from the beginning and we had to go through different parties to finally get the right information. In addition, we noticed that many room number signs and throughout the property still have the old R logo from the previous brand and may have been vaguely covered by the JW Marriott brand's logo. This may create an issue in the future with guests as they are trying to identify themselves with the brand name and develop loyalty with the well-known JW Marriott brand name. It is a great hotel, but there is still room for improvement in order to be at the level of a JW Marriott brand.

Room Tip: Highest Floor, Corner Room, Suite
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Boris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 32 of 2,078 reviews

Reviewed 2 January 2018 via mobile

What a disappointment! The JW is outdated, overpriced, and lacking upkeep. You can tell, and employees confirmed at table conversation, that the owners are not investing much in the property. While they look to be overhauling one of the water features, they have not mulched the planter beds in some time so you see brown drip line zigzagging everywhere as you walk the otherwise beautiful Zen Walk.

They seem not to be staffing to allow regular tidying up of the place. Towels and garbage everywhere both times we went to use the jacuzzi, dusty mop boards, and carpets needing vacuuming.

While the spa fitness equipment was pretty new and nice (except for the stationary bikes) we were shocked at what we found in the 24-hour fitness facility. See the pictures. I travel all over the country and I’ve not seen that bad a fitness facility in the lowest-priced budget hotel.

The buffet was about as mediocre as you can get. The eggs Benedict were so bad that I couldn’t even cut it with a knife. The yolk was hard and the hollandaise sauce was old and broken. I did like the green apple sorbet tho!

The attached Rampart Casino is small and smelly, but I guess that’s what you get at a casino. The sports book area was really nice though. The cafe staff gave us good service both times we went there for breakfast and the void was decent.

Stayed: January 2018, travelled as a couple
3  Thank cobrandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony C, Manager at JW Marriott Las Vegas Resort & Spa, responded to this reviewResponded 3 January 2018

Thank you for the post of the good, the bad and ugly. Your commentary is appreciated and will be shared with the correct areas to be reviewed and correct as needed - understanding what our guest sees is valuable for us to get the perception of service provided, cleanliness and condition encountered. I am sorry for any shortcomings - but, again, thank you for taking the time to let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

I have been in this great hotel 5 nights, the area around is getting busier and lively. Great rooms, public areas, gym and pool. Definitely a place to stay. Just across the Staples centre and less then 10 min walking from the metro, Macy’s and shopping areas.

Stayed: November 2017, travelled on business
Thank Dodi1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2017

If you are staying in the Summerline area of Vegas it’s a great place. I am a platinum member and typically get upgraded. If you are a golfer or a family staying in Vegas I recommend it highly. If you are looking for the Strip this is not the location. The place is older but well kept

Stayed: December 2017, travelled on business
Thank Biztravr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017

I love this place. First they gave us a free upgrade to s 1br suite. Thank you Marriott! It was just awesome. A very clean room and everything impeccable. It is the JW experience. I love the roome and the hotel in general. It is a great location convenient to the strip and it offers several restaurants and a awesome spa. My wife says it is her favorite spa. You won't be disappointed staying here.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jeff Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Las Vegas Resort & Spa

Address: 221 N Rampart Blvd, Las Vegas, NV 89145-5722 (Formerly JW Marriott Las Vegas Resort, Spa & Golf)
Region: United States > Nevada > Las Vegas > Summerlin
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Green Hotel in Las Vegas
#21 Casino Hotel in Las Vegas
#23 Spa Hotel in Las Vegas
#25 Luxury Hotel in Las Vegas
#33 Romantic Hotel in Las Vegas
#36 Family Hotel in Las Vegas
#40 Business Hotel in Las Vegas
Price Range: ₹ 11,213 - ₹ 21,969 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Las Vegas Resort & Spa 4*
Number of rooms: 548
Official Description (provided by the hotel):
Allow JW Marriott Las Vegas Resort & Spa, with its discreet elegance, to set a new standard for a luxury hotel in Las Vegas, Nevada. Only 20 minutes from the Las Vegas Strip, situated on 50 acres of lush garden landscape, this resort offers an impressive range of premium amenities and outstanding service. Relax in spacious guest rooms, which were just renovated, before indulging in one of 10 restaurants. Take a refreshing swim in the expansive outdoor pool with cascading waterfalls, pamper at Spa Aquae, or enjoy the excitement of Rampart Casino. In addition, our prime hotel location places you steps TPC Las Vegas, Red Rock Canyon and downtown Summerlin with great shopping and dining. Visit JW Marriott Las Vegas Resort & Spa for a unique Las Vegas experience. The swimming pool is closed seasonally from October 29, 2017 - March 2, 2018. ... more   less 
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Also Known As:
Jw Marriott Las Vegas Resort, Spa And Golf
Jw Marriott Las Vegas Resort, Spa & Golf Hotel Las Vegas
Las Vegas Marriott

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