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“Great Escape”

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The Westin Las Vegas Hotel, Casino & Spa
Ranked #86 of 263 Hotels in Las Vegas
GreenLeadersSilver level
Chino Hills, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Escape”
Reviewed 31 May 2012

I have stayed at the Westin a few times this year and each time my experience gets better and better. The front desk staff is so helpful and they are all so nice, especially Dalarie. The food at Suede is so incredibly delicious, I can't wait to go back and try some new dishes. It's location is great because it is so close to the strip, yet just far enough to get away. I had one small issue with towels during my 2nd stay at this property and the staff took care of it right away. If you want great service at a great price I would definately recommend booking your Vegas vacation at the Westin.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess_Taylor_Gonzales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinL, General Manager at The Westin Las Vegas Hotel, Casino & Spa, responded to this review, 7 June 2012
The greatest compliment we could ever receive is that a guest returns and enjoys their next stay more. Thank you for your kind words regarding the staff and your experiences at our onsite restaurant, Suede. We appreciate your recommendations and it would be our pleasure to welcome you back to the Westin Las Vegas Hotel - Casino and Spa soon!
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Roskilde
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 May 2012

Nice Room. Clean and comfortable. Good Starbucks coffee. Expensive internet. Casino on ground floor a little boring - Not a lot of life most of the day. Swimming pool smaller in real life than on pictures. Walking distance to strip

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan-from-Denmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinL, General Manager at The Westin Las Vegas Hotel, Casino & Spa, responded to this review, 7 June 2012
The Westin Las Vegas Hotel - Casino and Spa offers guests a quiet retreat from the excitement of the Las Vegas Strip and we are happy you were able to enjoy your stay. It appears you were able to experience one of our recently upgraded rooms and we look forward to welcoming you back soon.
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adelaide
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 May 2012

We are platinum guests with the star wood preferred program and found this to be the most disappointing and amateur hotel we have experienced in the 8 years we have been members.
There are so many issues here but these are just a few
1. Internet is impossibly slow and inefficient
2. Rooms poorly maintained and very old fashioned
3. Bathrooms very basic with very few toiletries provided
4. Mini bar completely empty on querying this we were told e floor used to be a crew floor.
5. Dining area sub standard and totally out dated
6. Lights blown in bathroom
In general I would not recommend this hotel o anyone unless they dropped the prices and turned it into back packers hotel. It is an embarrassment to the star wood brand.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jshAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinL, General Manager at The Westin Las Vegas Hotel, Casino & Spa, responded to this review, 7 June 2012
It is disheartening to learn your stay with us was not as you expected. We are currently in the process of upgrading our rooms and common areas to include new carpeting, leisure chairs, thermostat controlled A/C, fiber-optic high speed Wi-Fi and more and regret any inconvenience you may have experienced. I will have the maintenance team look into your comments and address as necessary. It would be our pleasure to welcome you back to enjoy the upgrades currently in progress and the amenities we offer to restore your faith in us and the Starwood Brand and the Westin Las Vegas Hotel - Casino and Spa.
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Bucharest, Romania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2012

Stayed for a week in Vegas at Westin at SPG member floor. Decent hotel but no memorable experience. It feels like nobody cares if their guests will remember the stay at their premises or to create the desire to come back to the same hotel ever. Gone and forgotten …

On the positive side:
-Heavenly Bed is really good and feel comfortable
-Room size is good and rejuvenated (at least at SPG members floor)
-Coffee in the room is a big plus
-Free parking at the hotel
-Close to the Strip but not in the middle of the noise

On the negative side:
-Heavy Dust on the bathroom air exhauster – like nobody clean it ever
-Big LCD TV in the room but the signal is terrible; you can barely see something
-Charge you for everything: internet, resort fee, even receiving packages by post are charged
-Check in/out experience is not the most friendly I have experienced.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cornel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinL, General Manager at The Westin Las Vegas Hotel, Casino & Spa, responded to this review, 7 June 2012
We believe each guest should feel at home and able to enjoy every moment of their stay and it is disappointing to learn your experiences were not as expected. It is my hope our guests will reach out to us to address any concerns and we can get you back to enjoying your stay as quickly as possible. We appreciate your comments and hope you have the opportunity to visit us again soon and experience everything we have to offer at the Westin Las Vegas Hotel - Casino and Spa.
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West Covina, California
1 review
Reviewed 27 May 2012

I stayed here about a month ago and we had such a great experience! Every person that worked there that I had an interaction with was very helpful and nice. The rooms are a good size and are very nice. The pool was also pretty small, which is my only complaint. They also have a great spa and good food! The location of the hotel is right off the strip, but it's still a perfect location because you can just walk a few minutes and you're there. Overall my stay was fantastic and I will definitely be back to stay here sometime soon.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank latianna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinL, General Manager at The Westin Las Vegas Hotel, Casino & Spa, responded to this review, 31 May 2012
Thank you for your kind words regarding your stay at the Westin Las Vegas Hotel - Casino and Spa. I am thrilled you had a great time and were able to enjoy our recent upgrades as well as the Hibiscus Spa and our on-site dining during your stay. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Las Vegas Hotel, Casino & Spa

Property: The Westin Las Vegas Hotel, Casino & Spa
Address: 160 E. Flamingo Rd, Las Vegas, NV 89109-4574
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Green Hotel in Las Vegas
#35 Luxury Hotel in Las Vegas
#36 Spa Hotel in Las Vegas
#41 Casino Hotel in Las Vegas
#43 Business Hotel in Las Vegas
#67 Family Hotel in Las Vegas
#80 Romantic Hotel in Las Vegas
Price range (per night): ₹ 6,849 - ₹ 22,485
Hotel Class:4 star — The Westin Las Vegas Hotel, Casino & Spa 4*
Number of rooms: 826
Official Description (provided by the hotel):
The Westin Las Vegas Hotel - Casino & Spa is located 1.5 Blocks east of the famous Las Vegas Strip, Forum Shops, Miracle Mile, the LINQ & High Roller observation wheel, World Market and Premium outlet mall. Just minutes to Las Vegas Convention and Sands Expo Centers, UNLV campus and 5 miles from McCarran International Airport. ... more   less 
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Also Known As:
The Westin Las Vegas Hotel, Casino And Spa
The Westin Las Vegas Hotel Las Vegas
Westin Las Vegas
Las Vegas Westin

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