I must say after reading all the great reviews I was expecting stellar service and an amazingly delicious steak.
Unfortunately, my husband and I received neither. We are visiting Vegas for the week for our 33rd wedding anniversary. We had the concierge make dinner reservations for us at Carnevino to have an anniversary dinner.
We were excited after seeing all the rave reviews.
When we arrived for our 7:15 reservation we were greeted by a very unwelcoming hostess. My husband told her we had 7:15 reservations. We were told to step to the side. So we did. She then continued to help walk up customers. After waiting we were told to follow a gentleman who seated us. He was very kind and pleasant.
After being seated the assistant to the waiter greeted us. He was also very kind. Then our waiter came. He was adequate. We told him this was our first time at Carnevino. He explained the wine choices. We decided on 2 glasses of Pinot. He explains the the menu etc. He then leaves us and says he will come back for our order.
He returned later after helping all the other people who came after us to take our order.
We had a late lunch and decided to only have the main meal. So my husband ordered the ravioli special and I ordered the New York strip cooked medium. I asked for this steak after I saw the gentleman at the table next to us receive his. I wanted it cooked exactly like his. We also had mashed potatoes, carrots and mushrooms as sides.
Our meal came out quickly. The steak was plopped in front of me and then several minutes later our sides showed up.
My steak was cooked medium rare not medium. The carrots were not cooked.
My steak was not sliced for me.
While waiting for our meal to be served I was able to look around the room. It was busy. I could see what the standard was suppose to be.
Everyone gets a roll served to them shortly after being seated. We did not. Everything had their food brought out on a rolling cart with a cutting board for the meat. Once at the table the meat is sliced and the carver asks if it is to your satisfaction, then they slice and serve it to you. My meat was plopped in front of me. I had to ask if this was the proper way. I received an apology and they brought the cart out to slice my steak. I think if you are paying 50-150+ dollars for a steak they need to do it right all the way.
I did not eat my steak, or my carrots. My husband said his ravioli was delicious.
We shared our experience with manager and he thanked us for the feedback, which means thanks-. We payed our bill and left.
There are better places to eat and spend your money.
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