First, the positives. Great value. Rooms are large, luxurious and at a great price. Building itself is very impressive, common rooms are spacious, elegant. Outdoor pool and surrounding area are tremendously impressive. Pool is very large and there is a separate Lap pool for serious swimmers. Spa and Fitness Center in separate buildings are very special. Fitness Center has great equipment - everything for the serious fitness "buff". Plus great refreshments available for post workout replenishment. Now the negatives. Large "footprint" with restaurants all in the casino area - some distance from main lobby. Some restaurants require walking through the maze-like casino to find them. Realize that is part of the Vegas approach to hotel design, but problematic if there on business and trying to get breakfast before morning meeting. Actually never got breakfast and that was main complaint about entire stay at this lovely resort. Arrived at Grand Cafe at 6:45am, had to be in Lobby ready to leave at 7:45am. No one at Grand Cafe entrance to greet, but saw other guests apparently having breakfast. Finally approached by an apparent employee - he was actually wearing a backpack! - and told I could sit at the bar since I was a single. Never sat at the bar for breakfast, but did so. No bartender, no waitress. After 5 minutes, Mr. Backpack returned and told me bartender not there yet, so would re-seat me. We then walked around dining room for 5 minutes while he flipped and re-flipped a laminated seating chart card. He would not tell which side accurately portrayed the tables. We walked by the other diners, who must have thought we were crazy, as there were empty tables all over the dining room. Throughout all this I did not see one wait-person, so really feared that if Mr. Backpack every decided upon my table, there would be no chance of getting breakfast in a timely manner. So I told him, politely, I would take this adventure another time and left for the lobby. Upon checking out, mentioned this to the desk personnel, who stated it was unfortunate, but really did not appear very concerned. I found that puzzling and disappointing. Net, the hotel staff - excluding the great Spa and Fitness Center teams - needs some Customer Focus training.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
- Reservation Options:
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel