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All reviews courtyard marriott valet parking fire pit great location outdoor sitting area great shops and restaurants drag your luggage walking distance pinnacle bank arena shampoo and conditioner basketball game room key self park great pillows farmers market sparkling clean small pool
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Reviewed 31 December 2017

We are Marriott gold members and were not happy with our stay. The front desk seemed indifferent to any requests. They had no upgrade option for us which I understand can happen but she didn't act like she even cared. The bed/pillows were uncomfortable, we had to request lotion, no body wash is offered, and the towel are so thin and scratchy.

The area was fantastic and the hotel was pretty and had a fire pit outside too. I liked the flavored water dispenser in the lobby. There was a strong perfume smell as soon as you walked in the lobby that I found very off-putting--like a cheap version of victoria secret lotion. Based on this stay, I would not choose Courtyard again.

  • Stayed: October 2017, travelled with family
    • Location
    • Service
Thank Heather N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron S, General Manager at Courtyard Lincoln Downtown/Haymarket, responded to this reviewResponded 1 January 2018

Hello Heather N.
We apologize for not exceeding your expectations during your stay with us. We are so sorry that we didn't have a complimentary upgrade for you upon arrival. We cherish your loyalty as a Gold Member to the Marriott Family and thank you so much for staying with us. We will pass this information to the respected departments so that they can use this feedback appropriately.
I thank you for taking the time to give us your feedback on your previous stay. I hope that you will give us another chance when you are back in Lincoln so that we can prove to you that we are the absolute best Hotel in Lincoln.
Thank you, Aaron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

Yeah right.... well it was for Fri night - Pam had to work at U of Nebraska rest of weekend. Wish I had more time for hotel amenities BUT staff was easy going, helpful, and appreciated. Great walk location for restaurants bars breweries. Always bugs though to pay for hotel parking (15/ day, 16 for valet).

Stayed: December 2017, travelled as a couple
Thank izymassage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse G, Assistant General Manager at Courtyard Lincoln Downtown/Haymarket, responded to this reviewResponded 24 April 2018

izymassage,

Thank you for your review. Thank you for sharing your experiences regarding our staff. We believe that is what sets us apart from our competition. Unfortunately, Lincoln controls the parking structure which forces us to make our guests pay. We hope to see you again soon!

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Reviewed 28 November 2017 via mobile

Love the location in the haymarket next door to the UNL campus. By open lobby, parking next door. Rooms are comfortable, great pillows. No safe in the room. All the employees I have encountered are wonderful. Friendly comfortable atmosphere.

Stayed: November 2017, travelled as a couple
Thank Go2FunFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse G, Assistant General Manager at Courtyard Lincoln Downtown/Haymarket, responded to this reviewResponded 24 April 2018

Go2FunFood,


Thank you for the great review regarding our property. I'm so thrilled to hear that all of our employees that you encounted enhanced your stay with us. We look forward to your next visit!

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Reviewed 4 November 2017 via mobile

In the Haymarket District, come on a Friday night enjoy the variety of bars and restaurants nearby. Hotel itself is new and spacious. You must pay for parking though and it is expensive at $30 for valet.

Stayed: November 2017, travelled as a couple
Thank McFerrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse G, Assistant General Manager at Courtyard Lincoln Downtown/Haymarket, responded to this reviewResponded 24 April 2018

McFerrid,

Thank you for the good review! We hope that you will choose us again in the future!

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Reviewed 25 October 2017 via mobile

I stayed here for the Garth Brooks concert and had a great stay. This hotel is super convenient to the Pinnacle Arena and Haymarket area. The staff was Midwest friendly and the rooms clean and comfortable. My only beef with the Courtyard brand is that they have thin, cheap towels and don't offer breakfast like a Fairfield.

Stayed: October 2017, travelled solo
Thank LIV2FLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse G, Manager at Courtyard Lincoln Downtown/Haymarket, responded to this reviewResponded 1 February 2018

Thank you for your response LIV2FLY! Thank you for choosing us for your stay during the busy Garth Brooks weekend. What a show he can put on! I apologize about our towels and the fact that we cannot offer free breakfast per Courtyard. We hope these two things will not deter you from trying us out again. Thank you!

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